Status Board Operator

Status Board Operator

Reporting to the Executive Housekeeper, the Status Board Operator is primarily responsible for the receipt, logging and handling of guest requests for housekeeping service and the daily preparation of room assignments for Guest Room Attendants.

Essential Job Functions:

• Receive, log and handle guest and other telephone calls received to housekeeping.
• Prepare the daily room assignments for GRAs and distribute keys/radio/pagers as appropriate.
• Check daily arrivals, departures & VIP reports. Liaise with the Rooms Controller on special requests and forward to Supervisors as appropriate.
• Check the computer system throughout shift for an update of check-out rooms. Ensure that there is a stream of "Vacant-Inspected" rooms being returned to the Front Desk, and their requests are being met.
• Spot check uniform standards and appearance of all Housekeeping staff reporting to duty.
• Check occupancy levels on a daily basis to ensure full coverage and inform Housekeeping Management of any shortages and overages.
• Log all lost property as per Lost & Found procedures.
• Log all staff tardiness, sickness and absenteeism and inform Housekeeping Coordinator and management.
• Check that all staff accurately follow key, radio and pager procedures, and all records are correct and up to date.
• Liaise with Maintenance and Rooms Controller regarding maintenance rooms, informing Housekeeping Supervisors of scheduled work and progress.
• Log and enter maintenance calls from all departments and guests in Hotsos system.
• Update Housekeeping management on daily operation.
• Track all laundry/dry cleaning and rollaway rentals.
• Handle all requests and complaints (internal and external guests) with immediate action and through follow-up.
• Assist Housekeeping Management in administrative work as directed.
• Take ownership of situations or tasks by fully understanding the issue, asking for help when needed, communicating progress, and delivering results effectively and efficiently.
• Follow the lead of Assistant Executive Housekeeper and accept any additional tasks and assignments deemed necessary.

Qualifications:

• Minimum one-year customer service experience preferred with ability to provide courteous friendly and efficient service to all guests every time is required.
• Ability to ensure an efficient, organized tracking system for guest calls, lost and found items, and the relevant software systems for the maintenance reporting.
• Must possess excellent communication skills, a positive attitude, attention to detail, and ensuring guest and staff requests are completed as quickly as possible.
• Ability to express oneself in a professional, clear and concise fashion.
• Ability to properly use all forms of the department ensuring they are legible and understandable.
• Knowledge of Housekeeping Operations is necessary.
• Knowledge of computers and typing skills are essential.
• Minimum 1 year experience with Microsoft Excel, Word and Outlook
• Must be familiar with AS400 LMS System
• Must have a good understanding and working knowledge of chemical and cleaning supplies and techniques/equipment, including MSDS, OSHA guidelines would be beneficial.
• Must be able to converse, understand, read, and write in English.
• Must be able to calmly handle all situations.
• Must be motivated, reliable, flexible, and able to multi-task in a fast-paced environment
• Must demonstrate a sense of urgency in receiving and reacting to all guest requests and complaints.
• Must be willing to work any day of the week and any shift when required.
• Must be able to get along well with co-workers and work as a team.
• Must be able to meet the attendance guidelines of the job and adhere to all departmental and company policies.
• Must be dressed in issued uniform while on the clock.
• Must present a contemporary professional image in compliance with appearance guidelines, as set in the Team Member Handbook policies and procedures.
• Bilingual skills in the Spanish language helpful.

Work Environment and ADA Requirements:

• Must be able to sit for at least four hours at a time.
• Must be able to work independently.
• Must be able to lift up to 10 pounds.
• Must be able to concentrate for long periods of time and be able to remember specific details.
• Must be able to respond calmly in crisis and stressful situations.
• Must be able to respond calmly when handling guest conflicts.
• Must be able to operate a computer, photocopy machine, fax machine, 10 key adding machine.