Business Analyst

Lead Business Analyst

This role will be hybrid. Looking for a process BA with strong ITIL Six Sigma experience.

The Lead Business Analyst (BA) works in a lead technical capacity with Amtrak business partners and other IT organizations to align technology solutions and/or processes with Information Technology and business strategies. S/he is responsible for interfacing with stakeholders to collect, analyze, and document functional business requirements for highly complex business problems requiring design or integration of technical solutions. The BA will report to the Sr. Manager, Project Controls. S/he will provide analytical support for the Project Controls team in support of Enterprise Network Engineering & Convergence vertical services.

Special Skillset (optional) - BA Responsibilities include managing day-to-day tasks of assigned project(s). Create and deliver target state process flows, business requirements, user stories, process and tools by working with Key Stakeholders to elicit information and gain agreement. Understand the target vision and communicate that vision to stakeholders, particularly when conflict arises. Assist in the prioritizing of backlog and capabilities. Develop project roadmaps and monitor them against performance. Create dynamic artifacts in response to client needs. Ensure business and/or system requirements are captured correctly and validated. Extract business needs and identify feasible solutions. Work with client stakeholders to understand historical context, underlying needs, and concerns. Analyze current state processes to identify appropriate future state recommendations. Strategize to effectively reach project milestones. Identify gaps in potential solutions through requirement traceability. Organize and assemble presentations intended for management and/or executives. Evaluate new IT developments and evolving business requirements and recommend appropriate systems alternatives and/or enhancements to current systems by analyzing business processes, systems and industry standards. Apply knowledge of business process modeling notations (BPMN, EPC, BPEL) to documenting processes.

The successful candidate must be organized, self-directed, and very detail oriented. S/he must possess excellent interpersonal skills, work effectively both independently and as part of a team, and be capable of juggling competing priorities. This position requires advanced-level business analysis experience working as a practitioner and a strong delivery focus.

Required Skills - Excellent written and verbal communication skills, including active listening skills. Excellent facilitation and thought leadership skills. Excellent relationship building and negotiation skills. Excellent organizational skills. Excellent research and analytical skills. Excellent problem-solving skills. Ability to work independently as well as within a team dynamic. Ability to interact effectively at all layers of the organization. Ability to respond quickly and appropriately to unfamiliar subjects or scenarios.