IT Installation Technician - AI‑Augmented Deployments

Description Installer Buena Park, CA Employment Type: Full-Time Rate of Pay: $25 - $29/hr As an Installer, your mission is to deliver clean, reliable, and well-documented IT installations that keep UNIS sites and offices running smoothly. You are responsible for installing, configuring, and commissioning end-user devices, networking equipment, RF and printing hardware, and basic AV across UNIS facilities. By leveraging IT ticketing platforms, asset-management tools, AI-enabled diagnostic and documentation assistants, and remote-support tools, you complete installs faster while keeping inventory, security, and standards intact. This role plays a critical part in providing UNIS associates with the technology and connectivity they need to serve customers. Your Impact: As an Installer , you will: IT Installation & Deployment:

• Install, configure, and commission end-user devices, RF / mobile scanners, label and shipping printers, networking equipment, and basic AV gear at UNIS sites and offices.
• Follow standard build sheets, runbooks, and security baselines for hardware imaging, software loadout, and network connectivity.
• Use AI-enabled diagnostic and documentation assistants to accelerate installs, validate configurations, and capture install records cleanly.

Asset Management, Tickets & Support:

• Update IT asset records, serial numbers, ownership, and location data in asset-management and ticketing platforms after every install or move.
• Respond to installation, replacement, and remediation tickets within agreed SLAs, providing clear updates to users and IT support partners.
• Partner with IT Support, Networking, and Operations on troubleshooting, escalations, and post-install validation.

Documentation, Standards & Continuous Improvement:

• Maintain accurate cabling, rack, and site documentation, photos, and diagrams for installed equipment.
• Follow security, safety, and electrical standards on every install, escalating concerns where standards cannot be met.
• Surface ideas to improve install templates, runbooks, AI-assisted documentation, and the overall install experience.

What You Bring to the Table:

• High School diploma or GED required; Associate degree, IT certifications (A+, Network+), or equivalent technical training preferred.
• 1-3+ years of IT installation, field-tech, or end-user support experience in a warehouse, distribution, or office environment preferred.
• Working knowledge of end-user hardware (PCs, mobile devices, RF scanners, printers), basic networking (Wi-Fi, switches, cabling), and AV components.
• Familiarity with IT ticketing systems, asset-management platforms, and remote-support tools.
• Comfort using AI-enabled diagnostic, documentation, and runbook assistants to accelerate installs and improve quality.
• Strong attention to detail with strong documentation discipline and respect for security standards.
• Effective verbal and written communication skills with technical and non-technical users.
• Ability to safely lift up to 50 lbs, work on ladders, and travel between UNIS sites as required.
• Proficiency in Microsoft Office Suite and collaboration platforms such as Microsoft Teams.
• Strong organizational and time management skills with the ability to balance multiple installs and ticket queues.
• Flexible availability to support installs outside business hours and willingness to travel as the business requires.

About UNIS: UNIS accelerates logistics success through a powerful, technology-driven Transportation Management System designed to deliver exceptional control, real-time visibility, and scalable adaptability across complex supply chain networks. We are committed to elevating both our people and our operations, continuously pushing toward higher standards of performance and innovation. As our clients partner with UNIS, the relationship extends far beyond transactional logistics support. We serve as a strategic partner, unlocking a suite of value-added services powered by advanced analytics, intelligent automation, and data-driven insights. By unifying transportation, assets, and information through AI-enabled technology, UNIS helps clients optimize decision-making, enhance operational efficiency, and drive smarter, more resilient supply chains. Perks & Benefits: We believe in supporting our people both professionally and personally. Our benefits include: Competitive health benefits Paid time off in accordance with company policy and applicable state requirements Leadership and professional development programs Opportunities to build AI literacy through hands-on use of intelligent systems and automation that support human, data-driven decision-making. Internal growth and career mobility opportunities Free luncheons and on-site team events Use of AI & Technology: UNIS leverages AI-enabled tools and automation to enhance efficiency, insights, and decision support across our operations. These tools are designed to support human judgment—not replace it. All employment-related decisions, including hiring, performance management, and career development, are made by people, guided by data, experience, and our company values. Equal Opportunity Employer: We are proud to be an equal opportunity employer. UNIS promotes diversity and inclusivity in all forms, which helps to shape our company culture and industry leading third-party logistics. UNIS provides equal employment opportunities (EEO) to all employees and job applicants without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability, age, or any other characteristic protected by applicable laws. We are committed to providing a diverse and inclusive workplace for all employees, and we proudly support the Crown Act. Please note that all applicants are subject to background checks prior to hire, and are required to provide proof of employment eligibility upon hire. The Company may participate in E-Verify, where applicable. #J-18808-Ljbffr Cofreight Inc