Attractions Operator

Job Description

Job Description

We’re looking for energetic Attractions Operators who love learning and are looking to grow within our company. Operators are responsible for upholding our values of integrity, teamwork, stewardship, and excellence while creating a world where people feel connected to one another and the land – above ground and below. If you’re interested in learning every day, meeting unique and fun guests, and forging fun relationships with your coworkers, Natural Bridge Caverns is the right place for you! 

Key Responsibilities:    

• Operations: Complete all daily Twisted Trails, Maze, and BAT operations including operating groups, emergency takedown practice, and POS transactions. 
• Safety Guidelines: Abide by all Ropes Courses Inc. Guidelines as well as all Natural Bridge Caverns safety guidelines. 
• Reporting: Report any equipment issues to a member of Attractions Leadership. 
• Equipment: Maintain equipment including harnesses, zip line trolleys, course tethers, radios, and water jugs. 
• Repair: Be aware and proficient in equipment repair and logging those repairs. 
• Guest Relations: Explain attractions procedures and answer guest questions in a knowledgeable and professional manner. 
• Maintain a Clean Environment: Participate in beginning and end-of-day cleaning duties including sweeping, mopping, cleaning restrooms, checking guest lockers, collecting trash, and closing access control points. 
• Other Duties : May be assigned tasks as needed to consistently ensure guest satisfaction, maintain cleanliness, and uphold safety standards. 

Qualifications:    

To thrive in this position, candidates must bring a commitment to inclusivity, transparency, and growth. Essential skills include: 

• Effective Communication: Ability to convey information clearly and engagingly. 
• Enthusiasm: Passionate about caves, education, and discovery and excited to share knowledge with others. 
• Organized: Manages time and scheduling well and ensures attractions run smoothly. 
• Charismatic and Positive: Creates a welcoming and enjoyable atmosphere for guests. 
• Team-Oriented: Willing to work with a team and assist others in their duties. 
• Punctual: Comes to work on time and ready to work. 
• Knowledgeable : Willingness to learn existing and new procedures, cross train in other departments, and grow within the company. 

Essential Functions:  

• Must be able to remain in a stationary position 50% of the time 
• Occasionally move about their designated area to access supplies 
• Occasionally ascend/descend ladders 
• Ability to communicate information and ideas so that others will understand & exchange accurate information in these situations 
• Observe details in close range (within a few feet of the observer) 
• Move boxes weighing up to 20 pounds across park areas for various needs 
• Work in outdoor weather conditions 

What We Offer:    

• Flexible Schedules 
• Paid vacation and sick time 
• Tuition reimbursement 
• Free admission for you and your immediate family 
• Referral bonuses 
• Employee discounts for retail and Food & Beverage items 
• Career advancement opportunities 
• Full-Time Employees are also eligible for health and dental benefits, life insurance, 401K, paid holidays, Volunteer time off, and more! 

Commitment to Inclusion:    

At Natural Bridge Caverns we foster a collaborative environment where every team member is valued, respected, and empowered to contribute their unique perspectives and talents. We are an Equal Opportunity Employer, celebrating diversity, and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. 

Additional information can also be found at naturalbridgecaverns.com