Lead Implementation Manager

Lead implementation delivery and manage implementation teams and consultants supporting merchant integrations Enforce standards, QA processes, delivery expectations, and best practices Review implementation work for consistency, quality, and adherence to standards Drive accountability for timelines, deliverables, and outcomes Identify and address implementation friction points such as redirects, latency, and drop-offs Implement standardized pre-launch scorecards and post-launch reviews Lead technical and UX design reviews with clients Serve as a subject matter expert and escalation point for complex or high-priority implementations Act as the primary expert on mobile checkout and app-based implementations Advise external partners on optimal integration approaches Train and mentor team members on implementations, procedures, and controls Lead collaboration across Product, Engineering, Design, and Operations Facilitate implementation reviews and readiness assessments for key launches Capture and scale learnings across future integrations Support go/no-go decisions with recommendations based on implementation readiness Partner with Product to enhance documentation, playbooks, and training materials Share integration and product feedback with Product and Technology groups to influence the roadmap and product enhancements Create repeatable processes and refine best practices to reduce variability across external organizations Requirements Completion of a bachelor’s degree or equivalent experience 8+ years of progressive experience in integrations, product implementation, or related roles Strong experience with web browser and mobile app ecosystems, including iOS and Android, and in-app user flows Proven ability to manage vendors, consultants, or cross-functional teams Deep understanding of digital checkout, payments, or e-commerce experiences Strong analytical and problem-solving skills focused on improving user experience and performance Excellent communication and stakeholder management skills Background and drug screen Independently possess eligibility to work in the United States for any employer at the date of hire Position is ineligible for employment Visa sponsorship Core Competencies Demonstrates expertise in leading implementation delivery for merchant integrations, with a strong focus on mobile checkout and app-based implementations. Capable of managing cross-functional teams, enforcing quality standards, and enhancing user experience through analytical problem-solving. Highest-signal resume keywords Implementation Delivery Management Mobile Checkout Expertise Digital Checkout Understanding Stakeholder Management Analytical Problem-Solving ATS Optimization Keywords Hard Skills Merchant Integrations Web Browser Ecosystem Mobile App Ecosystem IOS Development Android Development User Flow Optimization Quality Assurance Processes Implementation Standards Vendor Management E-Commerce Experience Soft Skills Communication Skills Team Mentoring Collaboration Accountability Training Industry Keywords E-Commerce Payments User Experience Implementation Readiness Best Practices Tools & Technologies Integration Tools Documentation Tools Training Materials #J-18808-Ljbffr Jobtailor