OPERATIONS ANALYST I

Requisition No: 887274


Agency: Department of Health

Working Title: OPERATIONS ANALYST I - 64082823

Pay Plan: Career Service

Position Number: 64082823


Salary: $39,000 - $41,000 annually


Posting Closing Date: 11/12/2026


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OPERATIONS ANALYST I

This is an internal promotional opportunity only. Only current DOH employees will be considered.

Thank you for your interest in career opportunities with the Florida Department of Health in Polk County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contacted directly if selected for an interview.

Your Specific Responsibilities:

The incumbent if part of a global public health organization and is expected to support the Florida Department of Health in Polk County in its mission to protect, promote, and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation, Collaboration, Accountability, Responsiveness and Excellence in all aspects of their work.


Operations Analyst I work under the direct supervision of SR PUBLIC HEALTH SERVICES MANAGER - SES of Clinical Services. This Operations Analyst I is involved in assisting Community Health Services managers with data collection, tracking, reporting, process improvement and the hiring process for CHS. This job is a highly independent position with varied administrative duties.

Major areas of responsibility would include but not be limited to:

Purchasing and Budget

• Monitors expenditures to remain within the approved budget; briefs the Senior Public Health Services Manager-SES of any discrepancies or needs.
• Reviews the fiscal reports with the Fiscal Department, Senior Public Health Services Manager-SES and Dental Manager ensuring promptness and accuracy of billing, immediately taking action to correct errors.
• Manage and Reconcile outside Lab, and Language line invoices for all clinics.
• Handles purchase requisitions submitted from both clinical and Dental services. Orders using P-card or Purchase Orders. Tracks purchases to ensure invoices are received & processed for payment. Maintains log of all purchasing activities.
• Overseeing the renewal of software (Eagle Soft) contracts for Dental program.
• Creating Blanket and Term Purchase Orders for Dental specifically Airgas, Bartow Ford, Konica, Culligan, Hayes, Patterson, Inspired Interpreting services, Language Line Services, Henry Shein, Patterson, and shredding.
• Managing the contracting and process for temporary staffing for data archiving.
• Create and follow up with processing of any contracts relating to the Clinical Services/Pharmacy.
• Administer the 4th Floor Administrative budget and order necessary supplies.
• Supports Senior Public Health Services Manager-SES and Clinical division with budgets, Journal transfers and SAMAS Reconciliations as needed.

Administrative

• Assists with the hiring process by scheduling interviews, preparing interview questions and coordination of the CHS hiring process.
• Serves as the back-up Building Manager for FDOH-Polk County Administration Offices
• Type travel for staff without clerical support under the supervision of the Senior Public Health Services Manager-SES.
• Acts as lead in preparing and maintaining clinic Provider schedule and assists the Assistant DON as needed with the on-call after hours schedule.
• Complete applications for CLIA and DBPR licenses for clinic laboratories and Restricted Drug Distribution for all clinics.
• Managing the renewal licenses, registration, and certificate from the Bureau of Radiation Control for radiography machines and equipment for Dental clinics.
• Make travel reservations/arrangements for staff as needed.
• Record and type minutes for various meetings as assigned by Senior Public Health Services Manager-SES.
• Schedules and coordinates meetings, arranges locations, making notifications as applicable.
• Perform independently by taking calls, messages, problem solve as necessary.
• Interpret established policies and provide information for the resolution of problems.
• Provide back-up assistance for Nursing Directors and Directors' office as needed.
• Assist the APRN Supervisor in updating, maintaining Protocols for FDOH-Polk APRNs at the direction of Senior Public Health Services Manager-SES.
• Covers the Director's Office for lunch or as designated by Senior Public Health Services Manager-SES or Public Health Officer/Director.
• Aid with special projects or initiatives as requested by Senior Public Health Services Manager-SES or Public Health Officer/Director.

Quality Assurance

• Assists with clinical data collection for the Medical Dashboard.
• Compile clinical data & statistics monthly and prepare statistical reports as requested.
• Completes Quarterly Sterilization and Family Planning Report.
• Provide guidance and service as a resource for clerical and/or nursing supervisors.
• Serve as Record Custodian for all clinical services billing files.

Other

• Provide guidance and assistance as necessary to achieve the goals of the Community Health Services team.
• Performs other duties as required or assigned by Senior Public Health Services Manager-SES, including performance of translation and interpreter duties including documents and emails consistent with language proficiency.
• Complies with and monitors compliance (when applicable) of the mandatory requirements in Section 215.422, Florida Statutes, and Chapter 3A-24, Florida Administrative Code.

Required Knowledge, Skills, and Abilities:

• Knowledge of Public Health
• Knowledge of the principles of budget preparation and administration
• Knowledge of the principles and procedures of program planning and administration
• Knowledge of program evaluation principles and procedures
• Knowledge of office procedures and practices.
• Knowledge of principles and techniques of effective communication.
• Knowledge of methods of data collection.
• Knowledge of basic arithmetic.
• Ability to coordinate and ensure timely completion of activities
• Ability to analyze processes/functions and take corrective action
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to deal with the public in a tactful and courteous manner.
• Ability to perform basic arithmetic calculations.
• Ability to work independently.
• Ability to utilize problem-solving techniques.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with other.

Qualifications:

• Current Florida Driver License

Other job-related requirements for this position:


EMERGENCY DUTY: Incumbent may be required to work before, during and/or beyond normal work hours or days in the event of an emergency. Emergency duty required of the incumbent includes working in special needs or Red Cross shelters, or performing other emergency duties including, but not limited to, responses to or threats involving any disaster or threat of disaster, man-made or natural.

CONFIDENTIALITY: Incumbent may have access to records containing Social Security numbers in the performance of their job duties.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be the Healthiest State in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Bartow, FL

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions

(For more information, please click

• Flexible Spending Accounts;
• Tuition waivers;
• And more!

For a more complete list of benefits, including monthly costs, visit

Please be advised:

Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.


This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.


Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:


If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.


The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.


Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

All Florida Department of Health positions require the incumbent to be able to learn and communicate effectively, orally and in writing, in English. Applicants who do not meet this requirement will not be considered.


The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.


Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.


The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.


Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.


If there are any problems applying online, please call People First Staffing Administration: View phone number on click.appcast.io.

Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call View phone number on click.appcast.io.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center View phone number on click.appcast.io). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.


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