Veterinary Receptionist - Supervisor

Job Description

Job Description

San Marin Animal Hospital is growing, and we are excited to welcome an experienced CSR Supervisor to our team! This is a hands-on leadership position focused on overseeing daily front desk workflow, supporting the client service team, ensuring appropriate coverage for breaks and busy periods, and helping create a positive, efficient experience for both clients and patients. You will play an important role in coaching and developing team members, assisting with client complaint resolution, supporting marketing initiatives to help drive business growth, and helping to ensure that hospital policies and client care standards are consistently followed.

Our ideal candidate is an emotionally intelligent leader with a genuine passion for mentoring and supporting the growth of their team. We are seeking someone who leads by example, communicates with empathy and professionalism, and thrives in a collaborative, fast-paced veterinary environment.

Schedule:

This is a full-time position with a 4/10 schedule. We are currently open Monday through Friday, but may expand our hours to include Saturdays in the future.

Full-time benefits and compensation**:

• Compensation: $28-32 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance with HSA option and choice of United Healthcare or Kaiser Permanente
• Competitive PTO Policy: Vacation time accrual starting at 80 hours per year (based on full-time hours worked), plus CA paid sick leave
• Life insurance, disability, and 401k options
• Employee Assistance Program
• Generous personal pet discount

Minimum qualifications and skill set:

• Strong veterinary client service experience, including scheduling, client communication, and handling fast-paced workflows with professionalism and empathy.
• Demonstrated leadership skills, with the ability to support, coach, and delegate effectively within a collaborative team environment.
• Excellent communication, organization, and problem-solving abilities, with a calm and solutions-oriented approach under pressure.

About us:

San Marin Animal Hospital is a well-established general practice in Novato, California, dedicated to providing thoughtful, individualized care for cats and dogs. Our four-doctor team focuses on preventive wellness and comprehensive medical care, including surgery, dentistry, and integrative services such as laser therapy and acupuncture. We pride ourselves on building strong relationships with our clients through clear communication, compassion, and trust, treating every pet as if they were our own. At SMAH, we foster a collaborative, easygoing team environment that values adaptability, ongoing learning, and mentorship, all grounded in integrity, professionalism, and a genuine love for animals.

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors.**During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law.WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws.Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.