Assistant Operations Manager

About Conference Catalysts:

What started over 20 years ago as a company with a simple goal to become a respected conference management company has grown and evolved to become something with a much greater reach and impact. At Conference Catalysts we have an exceptional team of professionals who are dedicated to making our clients' lives easier, optimizing the way our organizations operate, and creating life-long relationships through exceptional customer service and innovative software solutions. Come see what it's like to be a ConfCat!

Reports to: VP, Operations Management

Location: Remote within the US

Job Type: Regular, full-time/non-exempt

Summary of Position:

The Assistant Operations Manager (AOM) supports the day-to-day activities of the Operations Management (OM) team by assisting with recurring administrative tasks, research, documentation, and internal coordination. While not directly responsible for a client, the AOM provides critical project support for active association (society/council) portfolios and internal OM initiatives.

Performance Evaluation:

Formal evaluations will be conducted in six-month intervals by the VP of Operations Management to assess job performance.

Responsibilities and Duties:

• Assist OM unit team members with task execution and offering administrative support.
• Draft and distribute meeting agendas, minutes, and follow-up summaries to stakeholders.
• Coordinate recurring tasks related to organization membership, rosters, elections, and awards cycles.
• Support the development of marketing and communication materials.
• Maintain and update records across multiple client and internal platforms.
• Conduct research to support client or internal unit needs.
• Provide support for client and internal meetings including scheduling, logistics, and documentation.
• Prepare and organize documentation for internal SOPs and resource libraries.
• Support internal innovation and process improvement efforts.
• Maintain a thorough understanding of association governing documents (i.e., Constitution, Bylaws, Strategic Plans, Operating Manuals).
• Other duties as assigned.

Required Experience, Skills, and Education:

• Bachelor's degree in business administration, management, communications, or related field. Or relevant combination of education and experience.
• Strong written communication and organization skills.
• Ability to manage multiple tasks across different projects.
• Basic familiarity with professional associations or nonprofit organizations.

Desired Experience, Skills, and Education:

• Experience in a support role in project management, higher education, or association administration.
• Familiarity with platforms such as ClickUp, MailChimp, or website CMS tools.
• Possess a working knowledge of Robert's Rules of Order.

Travel Requirements:

• This role will not require regular travel.
• Sporadic travel may be inclusive of annual company retreats, department retreats, client meetings, etc. as needed.
• Maximum travel will be less than 5%.
• The ability to travel internationally will not be regular, but may be required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Compensation and Benefits:

• Compensation is commensurate with skills, education, and experience starting at $47,000/year.
• Comprehensive Medical, Dental & Vision Insurance (Full employee premiums covered by Conference Catalysts).
• Health Flexible Spending Account (FSA) for eligible health & wellness expenses.
• 401(k) Retirement Plan following the 90-day onboarding period (Conference Catalysts matches dollar for dollar, up to 5% of employee deferrals).
• Uncapped flex time off following the 90-day onboarding period.
• 14 paid company holidays.
• Voluntary Life and AD&D insurance.
• Individual professional development budget.
• Annual office discretionary budget.
• Annual swag store budget.
• Monthly gym membership reimbursement.