Human Resources Representative 1

Human Resources Representative Description The North America People Services Specialist is accountable for delivery of intake/escalated tier HR guidance and solutions to People Leaders and Employees in Mexico. You will partner and collaborate closely with all People Team Centers of Excellence for matters requiring COE expertise. The role requires both tactical and excellent execution in a dynamic and demanding environment, ensuring global continuity. The focus is on delivering People services ensuring a strong commitment to internal customer service, quality, and ongoing process improvement. Additionally, this role involves managing services specific to the region, which necessitates hands‑on personal engagement to understand and address localized HR needs effectively. This includes staying attuned to regional cultural nuances, legal requirements, and workforce dynamics to tailor HR solutions accordingly. The role will follow a Hybrid 4‑day onsite requirement for the first period and a 5‑days onsite requirement starting September 18th, 2026. Hours are 8am to 5pm unless otherwise specified. International travel may be required for training sessions, meetings, or to collaborate with global teams to ensure alignment of practices across regions. Duties Conduct triage of incoming People Service Center tickets and emails; research and resolve requests in a timely and efficient manner. Deliver day‑to‑day hands‑on work across the People Team spectrum including onboarding, HR policy, total rewards, HR systems questions, and cyclical People initiatives/programs. Handle all aspects of the onboarding process, including the preparation and retrieval of necessary documents for new hires. Work as a foundational subject matter expert in all areas of HR and other functions supported by shared services (payroll, equity, benefits, etc.). Maintain the data accuracy and integrity of various people systems and tools. Ensure that HR processes, policies, and tools are applied consistently to contribute to business goals. Analyze requests and, when the service center is unable to resolve, escalated issues to various People Team workgroups and serve as a liaison with People Team COE to ensure case resolution. Create and maintain both physical and electronic employee records, ensuring that all information is up‑to‑date, accurate, and secure. Own the pre‑hire process for Mexico, including initiating background checks and managing the pre‑hire tracking tool to ensure data is accurate and teams are prepared for new hires. Facilitate day‑one orientation for new hires, working closely with local leadership and various departments to provide a best‑in‑class first‑day experience for new employees. Perform other duties and special projects as assigned by leadership. Compensation $20.12 – 24.47 per hour, W‑2. Req ID 6656 #J-18808-Ljbffr Cypress HCM