Continuum of Care Case Manager

Job Description

Job Description

THE ORGANIZATION
The Just One Project's mission is to increase access to food, resources, and supportive services to build a stronger, healthier, and more connected community. The Just One Project has a culture of attracting the most passionate and talented people to represent The Just One Project by reinforcing strong values, work-life balance, and diversity. We know that our company culture ultimately affects client experience. Every program is designed with our clients in mind; we are "client-centric."

JOB PURPOSE
The Continuum of Care Case Manager at TJOP is responsible for providing comprehensive case management services to individuals and families experiencing homelessness. This role focuses on assisting clients in obtaining and maintaining stable housing by connecting them to appropriate resources, developing individualized housing plans, and offering continuous support to promote long-term self-sufficiency. The Continuum of Care Case Manager will collaborate with community partners, landlords, and supportive service providers to ensure clients receive the necessary assistance to achieve housing stability. Through a client-centered approach, the CoC Rapid Re-Housing Case Manager will help mitigate barriers to permanent housing, promote financial independence, and empower individuals to rebuild their lives.

ORGANIZATIONAL REQUIREMENTS
As a mission driven nonprofit organization, all employees are required to contribute to organization wide initiatives that support community impact. This includes participation in up to six Pop Up and Give community events annually. These occur outside of standard business hours and are scheduled on the third Saturday of the month.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Case Management & Client Services

• Manage a caseload of 20–25 clients, securing and maintaining housing while connecting clients to supportive services and resources for rapid stabilization
• Conduct comprehensive assessments to identify clients' service needs and barriers hindering sustainable self-reliance
• Develop individualized action plans with clients that promote self-reliance, outlining achievable goals and strategies focused on housing, health, and other essential needs
• Advocate on behalf of clients to secure necessary benefits, entitlements, and services
• Assist clients in identifying and accessing community resources and support services
• Serve as a liaison between clients and landlords; support households in housing searches, co-identifying safe and affordable units, negotiating lease agreements and utility arrangements
• Establish and maintain an effective and timely referral network
• Work closely with clients to motivate and reinforce independence, self-sufficiency, and self-esteem throughout their journey
• Provide continuous case management by monitoring client progress, reassessing needs, and evaluating plan effectiveness
• Provide immediate support and intervention during client crises; develop safety plans and connect clients to emergency services when necessary
• Conduct monthly home visits and case reviews for all clients to assess progress and address emerging needs
• Assist clients in developing and maintaining budget plans to ensure stable self-reliance within six months
• Provide guidance on financial literacy, budgeting, saving, and debt management
• Collaborate with the workforce case manager to increase household income
• Connect clients with nutrition education support
• Mediate issues that threaten client self-sustainability
• Prepare and submit monthly success stories to supervisor, marketing, and grants manager
• Maintain accurate and comprehensive case notes documenting client status, progress, assessments, service engagement, and relevant correspondence
• Record all services, referrals, recommendations, case notes, and program documentation into HMIS and Salesforce within 1 business day of client contact
• Complete necessary forms and reports following established procedures
• Performs other related duties consistent with the scope and purpose of the position.

Community & Program Collaboration

• Attend trainings and meetings to stay current on social services in our community
• Maintain up-to-date knowledge of local services, eligibility requirements, and application processes
• Stay informed about cultural issues and best practices for working with diverse populations
• Provide services sensitive to the cultural, social, and linguistic needs of clients
• Case conference with internal and external case managers to ensure clients receive all possible services
• Case conference complex cases with supervisor and provide creative solutions to challenges
• Maintain accurate and up-to-date program spreadsheets and shared tracking tools to support data integrity and program reporting.
• Any other duties as assigned

REQUIRED SKILLS AND ABILITIES

• Mission Alignment: Strong connection to the values and work of The Just One Project
• Commitment to understanding and addressing client needs through a client-centered approach
• Ability to foster trust and rapport with clients while empowering them toward self-reliance
• Skilled at identifying challenges and developing creative solutions to overcome barriers
• Proficiency in mediating conflicts to achieve positive outcomes
• Ability to build and maintain productive relationships with community partners
• Highly organized with ability to manage multiple priorities, maintain accurate records, and meet deadlines
• Effectively facilitates conversations, educates clients on resources, and promotes self-reliance through budgeting, financial planning, and other life skills
• Actively seeks ways to enhance service delivery and client outcomes
• Proficiency in client management and HMIS tracking systems for case notes, referral tracking, and program compliance
• Experience with data entry and tracking metrics
• Expertise in reevaluating service plans and adapting strategies to improve outcomes
• Proficiency in mediation techniques for resolving disputes and conflicts
• Understanding of community resources to address barriers and provide appropriate referrals
• Ability to use budgeting tools to guide clients in financial planning and life skills development

EDUCATION AND EXPERIENCE
Minimum Qualifications

• Bachelor's degree in Social Work, Human Services, or a related field
• 3+ years of nonprofit experience
• 3+ years of experience in housing case management, specifically in a Rapid Re-Housing or comparable homeless services program
• Experience working directly with diverse populations, including vulnerable or at-risk individuals
• Relevant certifications in case management and conflict resolution
• Familiarity with housing services, wrap-around programs, and self-sufficiency initiatives
• Proven track record of managing a caseload and delivering measurable outcomes in client stability and self-reliance
• Must obtain and maintain a valid Nevada Food Handlers Card within thirty (30) days of hire

Preferred Qualifications

• Familiarity with SNAP program procedures and requirements
• Fluency in both English and Spanish

WORK SCHEDULE AND CLASSIFICATION

• This position is scheduled to work approximately 40 hours per week
• Evening, weekend, event-based, or on-call work may be required depending on operational needs
• This position is classified as Non-Exempt under the Fair Labor Standards Act

TRAVEL REQUIREMENTS

This position requires regular travel to perform essential job duties, including monthly home visits to clients at their place of residence. The CoC Rapid Re-Housing Case Manager must possess a valid, unrestricted driver's license, maintain reliable personal transportation, and meet the organization's insurability requirements. Inability to travel to client locations is disqualifying for this role.

WORK ENVIRONMENT AND PHYSICAL DEMANDS

• Ability to sit, use hands, talk, and hear for extended periods.
• Frequent standing, walking, reaching, lifting, and carrying (up to 50 lbs).
• Exposure to varying indoor and outdoor environments.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

EQUAL OPPORTUNITY EMPLOYER
The Just One Project is an Equal Opportunity Employer. We value a diverse workplace and do not discriminate on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or veteran status, in accordance with applicable laws.

DON'T MEET EVERY REQUIREMENT? LET US DECIDE!
Research shows that individuals from underrepresented groups often choose not to apply for jobs unless they meet every listed qualification - even though they are frequently well-qualified.

Employment is contingent upon successful completion of a criminal background check, drug screening, motor vehicle report, employment verification, and reference checks, as permitted by law.