Experienced CMA Phone Triage No Weekends | BCBS Insurance | 401(k) Match

Experienced CMA Phone Triage No Weekends | BCBS Insurance | 401(k) Match Location: Mobile, AL Schedule: Monday-Friday, 7:45 AM - 5:00 PM; occasional late evening (typically 1-2 times per month, usually no later than 6:00 PM) Pay: $16.50-$17.50 per hour based on experience. Exceptional candidates with extensive phone triage or specialty practice experience may be considered individually. Why Join Our Team? Affordable BCBS Health Insurance Accident Insurance Long-Term Disability Coverage 40 Hours of Paid Sick Leave Paid Time Off Paid Holidays 401(k) with Company Match Annual Performance Evaluations with Pay Increase Opportunities Stable Monday-Friday Schedule Established and Growing Specialty Practice Supportive Team Environment Qualifications Certified Medical Assistant (CMA) Minimum of 5 years of medical office experience Strong patient communication and customer service skills Previous phone triage experience preferred Epic EMR experience is a plus, but not required Ability to prioritize multiple tasks in a fast-paced clinical environment Strong organizational skills and attention to detail Commitment to patient confidentiality and HIPAA compliance Essential Responsibilities Answer incoming patient calls in a professional, courteous, and compassionate manner Assess patient concerns and appropriately triage calls to physicians or other team members Review incoming laboratory and diagnostic results as they are received Ensure laboratory or diagnostic findings requiring clinical review are presented to the physician promptly Coordinate follow-up care, including laboratory orders, diagnostic testing, appointments, and patient education as directed by providers Assist with prescription refill requests and ensure timely communication with pharmacies Maintain full compliance with HIPAA regulations and confidentiality requirements Cross-train to support additional clinical functions as needed Perform other duties as assigned The Ideal Candidate The successful candidate is dependable, accountable, and committed to delivering outstanding patient care. They take initiative, communicate effectively with patients and coworkers, maintain excellent attendance, and thrive in a team-oriented healthcare environment. #J-18808-Ljbffr