Customer Service Representative, Senior

For over 70 years Buckland has been working to help companies across the world experience global trade in a better way. Buckland employs a unique approach to global trade that focuses on combining trusted technologies and talented people that know how to use them. As a customer-focused company, Buckland provides customers with a single source of unmatched Customs Brokerage (Canadian, US, Mexican), Trade Managed Solutions, Freight Forwarding, Trade Technologies and Warehousing/Distribution Services. Buckland strives to provide customized services in a memorable way. Buckland is looking for a Customer Service Representative, Senior What you’ll be doing This position is responsible for act as a liaison between company and clients to provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. What we can offer you Competitive salary, benefits package and matching retirement plan A friendly, collaborative work environment Opportunities for professional development & ongoing learning A chance to be part of a growing organization You will be responsible for Provide the highest level of customer service to clients, vendors, and service providers. Assist with onboarding and administration of new customers, including but not limited to account set up in company system, assisting with inquiries, providing solutions, among others. Liaison between intercompany departments with regards to potential client set up and/or inquires. Apply for and manage all Continuous and Single Transaction Bond activities for our US Northern Border Brokerage Division if applicable. Assist clients with import/export clearance of goods through the applicable border. Follow up with client inquiries pertaining to shipment status in a prompt, efficient and professional manner. Review and prepare orders according to customer requirements and monitor order fulfilment process until transaction is completed. Identify and address opportunity areas to meet customer demands What we need from you High School Diploma or equivalent. CCS Designation (US NB and CND only). Minimum 5 years in custom brokerage or logistics experience. Intermediate MS Office knowledge. High level of organization, time management and attention to detail. Completion of complex entries. Mexican Legislation in Foreign Trade Business knowledge (US SB, MX only). Bilingual in Spanish/English (US SB only). Must be legally eligible to work for the Company at all times. Valid Passport and ability and desire to occasionally travel if required to other offices locations in CND/USA/MX. Buckland provides equal employment opportunities for all qualified individuals and prohibits discrimination and harassment of any type based on any protected ground under applicable human rights legislation. Applicants do not require CAD or USA work experience but for some positions may require CAD or USA standard regulations knowledge and experience. This applies to all terms and conditions of employment, including recruitment, hiring, training, placement, promotion, compensation, transfer, leaves of absence, layoff, recall and termination. Buckland will work with and accommodate persons with disabilities throughout the entire recruitment, selection, and on-boarding process. If you require accommodation at any stage of the recruitment process, please contact Talent Acquisition at View email address on click.appcast.io #J-18808-Ljbffr