VSC Claims Adjuster

Job Title: VSC Claims Adjuster City, State, Location: Irving, TX Ethos Group is built on a foundation of honor, integrity, and initiative. These principles define our identity and fuel our pursuit of excellence in all that we do. Our employees enjoy hands‑on learning, mentorship, and opportunities for professional growth in an atmosphere where we challenge each other to succeed and celebrate those successes together. The Mechanical Claims Adjuster role combines your hands‑on technical expertise with customer service skills to assist clients in a professional and efficient manner. Leveraging your automotive knowledge, you’ll process claims requests, ensuring a seamless and accurate experience for all parties involved. This position is ideal for experienced, well‑spoken mechanics seeking to apply their passion for vehicles in a different, yet impactful, way. Responsibilities Claim Intake & Customer Interaction: Answer inbound calls from dealer clients, service advisors, repair facilities, and retail customers regarding vehicle service contract claims, providing professional guidance and support Eligibility & Coverage Assessment: Evaluate claims by interpreting service contracts, documents, and agreements to determine eligibility and available coverage Pricing & Parts Verification: Confirm pricing for parts and labor using industry-accepted pricing guides to ensure accuracy and fairness in claims processing Repair Evaluation: Assess the necessity and appropriateness of requested repairs or benefits based on repair manuals and industry standards, ensuring claims align with best practices Field Inspection Coordination: If necessary, assign on‑site inspectors to assess claims and verify repair needs Parts & Delivery Coordination: Facilitate the procurement of replacement parts and arrange their timely delivery, ensuring repairs proceed without delay Documentation & Claims Processing: Accurately document all claim-related details in a custom computer system, ensuring clear, concise, and complete records for processing Customer & Facility Assistance: Support contract holders and repair facilities with document submission and other administrative tasks to ensure timely and accurate claims payment Qualifications Hands‑on Mechanical Experience: Strong background as a mechanic in a retail dealership or similar environment, with the technical know-how to assess and resolve complex vehicle‑related issues ASE Certification or Manufacturer Equivalent Excellent Communication Skills: Outstanding verbal and written communication abilities to professionally interact with customers, team members, and repair facilities Customer Service Expertise: Ability to provide exceptional service and resolve issues in a clear, empathetic, and efficient manner Computer Proficiency: Comfortable working with computers, Microsoft Office Suite, and proprietary claim processing systems Self‑Motivated & Results‑Driven: Ability to manage multiple tasks, meet deadlines, and work independently with a strong sense of urgency Team‑Oriented: Collaborative, with a commitment to contributing to a positive and productive team environment Typing Skills: Minimum typing speed of 40 words per minute Work Schedule Remote work Monday-Friday (10-7 CST) and one rotating Saturday a month (8-2 CST) Initial training and quarterly meetings will be at our corporate office Offered Salary and benefits including medical, dental, and 401K match Comfortable and fun environment working alongside a dedicated team Would you like to apply to this job? #J-18808-Ljbffr Ethos Group