Field Service Technician

TN Ultimate Linings 1155 Richard Petty Way Lebanon, TN 37090, USA Job Summary Provide field-based installation, training, demonstrations, and technical support for Ultimate Linings customers. This role ensures proper equipment setup, application execution, and long‑term customer success through hands‑on support, troubleshooting, and education. Responsibilities Lead installation of plural component spray equipment. Prepare customers for installation (booth, power, air, materials). Train customers on equipment operation and maintenance, proper coating application per TDS and specifications, surface preparation requirements, and provide all required technical documentation. Application Demonstrations & Trials Conduct product demonstrations and field trials. Partner with Sales to ensure successful evaluations. Communicate product performance, chemistry, and advantages. Troubleshooting & Failure Analysis Perform root cause analysis of coating failures. Identify issues related to equipment setup and surface preparation. Provide corrective actions and best‑practice recommendations. Customer Support & Service Provide ongoing technical support: on‑site service and repairs, phone support through UL technical call center, periodic customer visits, and ongoing training on application and equipment. Cross‑Functional Support Support internal teams as needed: Sales, Product Development, GFX Lab, Line‑X. Qualifications High school diploma or equivalent. Relevant field experience. Preferred Certifications AMPP (SSPC/NACE), PDA, or AAMP. Experience 4+ years in protective coatings, polyurea/polyurethane, or related field. Hands‑on experience with plural component spray equipment (Graco preferred). Experience with high‑pressure coating application in industrial environments and failure analysis reporting. Job Specific Skills Strong working knowledge of polyurea and polyurethane coating systems. Surface preparation standards and their impact on coating performance. Hands‑on experience with spray gun operation, rebuild, and troubleshooting. Ability to diagnose and resolve field issues related to equipment function, material processing, and application technique. Perform root cause analysis on coating failures. Train customers in both classroom and hands‑on environments. Technical understanding of basic hydraulics and pressure systems, electrical components and controls in spray equipment. Explain complex technical topics to customers and provide clear, actionable guidance in high‑pressure situations. Organizational and Work Style Highly detail‑oriented. Capable of managing multiple projects and travel schedules. Works effectively independently and within a team. Communication & Working Relationships Internal: Technical Services. External: New and existing customers. Working Conditions Frequent travel (estimated 50–75%). Combination of field and office environments. Exposure to industrial coatings (polyurea, primers, solvents) and equipment operation environments. Physical requirements: standing, lifting, and working in shop/field conditions. Travel Required Yes. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr