Front Office Supervisor

Join the team at Hilton Grand Vacations at Club La Pension in New Orleans as a Front Desk Supervisor!

As Front Desk Supervisor, your role is meaningful for driving the success of our resort. You will assist guests and owners with check-in and out as well as giving support and assisting the Front Desk staff with any questions or guest situations. If you believe you are the right fit for this role, we encourage you to apply today.

Here's why you will love it here:

• Recognition Programs and Rewards
• Excellent health care options, including medical, dental, and vision
• A people-first culture
• Travel Discounts Program
• Employee Assistance Program that supports your physical and mental well-being.
• Paid Vacation Time and Paid Sick Days
• 401(k) program with company match
• Tuition reimbursement programs
• Numerous learning and advancement opportunities
• And more!

Schedule Availability: Full flexibility needed to include mornings, evenings, or overnight shifts dependent on business needs.

Key Responsibilities:

• Ensure all guests/owners are being treated in an efficient and courteous manner and that all HGV standards are being applied
• Responsible for assisting with training and direct new department employees
• Ensure all Front Office quality standards are followed and that all policies and procedures are consistently applied
• Work in conjunction with accounting to maintain and minimize levels of account receivables
• Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guests' expectations
• Ensure the timely completion of performance appraisals
• Act as a liaison between the resort and timeshare guests/owners to ensure spectacular level of customer service
• Facilitate the resolution of any concerns/complaints for the guest and/ or refer and follow-up with appropriate personnel
• Other duties as assigned by management.

Key skills and Experience:

• 1+ year(s) of management or supervisory experience
• 2+ year(s) of related experience
• Demonstrate leadership skills such as integrity, professionalism, and confidentiality
• A courteous and professional attitude when handling upset guests and difficult situations
• High school diploma/GED

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 2+ years of management or supervisory experience

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Responsibilities

Key Responsibilities:

• Ensure all guests/owners are being treated in an efficient and courteous manner and that all HGV standards are being applied
• Responsible for assisting with training and direct new department employees
• Ensure all Front Office quality standards are followed and that all policies and procedures are consistently applied
• Work in conjunction with accounting to maintain and minimize levels of account receivables
• Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction
• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guests' expectations
• Ensure the timely completion of performance appraisals
• Act as a liaison between the resort and timeshare guests/owners to ensure spectacular level of customer service
• Facilitate the resolution of any concerns/complaints for the guest and/ or refer and follow-up with appropriate personnel
• Other duties as assigned by management.

Qualifications

Key skills and Experience:

• 1+ year(s) of management or supervisory experience
• 2+ year(s) of related experience
• Demonstrate leadership skills such as integrity, professionalism, and confidentiality
• A courteous and professional attitude when handling upset guests and difficult situations
• High school diploma/GED

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• 2+ years of management or supervisory experience

What makes Hilton Grand Vacations unique?

There’s nothing more rewarding than creating lifelong memories, for yourself and for others. And that’s what you’ll do with us. Through our inclusive culture of belonging, we value and celebrate the uniqueness of every individual who makes us who we are and is part of our amazing global community of more than 14,000 Team Members. They are the talented and brilliant people who deliver memorable experiences for our Members and Guests every single day through their commitment and passion for who we are and what we do. As an award-winning workplace, we pride ourselves on the positive impact we make in our industry and in the communities where we live and work. And we’re dedicated to recognizing, rewarding and supporting every achievement, however big or small. It’s all part of making incredible memories, together.

Find your path in a career that really matters, where you’ll truly belong. Join our growing, innovation-driven team today.

Be the heart of exceptional guest experiences by joining our resort operations teams. In each of our roles, from administration to recreation, you’ll be making people’s day every day. Whether you’re creating a beautiful atmosphere at our properties and resorts, or delivering a warm and friendly spirit that ensures each interaction with our Club Members and guests is a special one—your role on our resort operations Team will be essential in making lifetime memories for our guests.