Provider Capacity & Scheduling Specialist

Job Description

Job Description

About Blackbird Health

Blackbird Health is clinician-founded, owned, and operated by dedicated professionals. We believe that providing the best care for children starts with building the best possible team. We deliver virtual and in-person mental health services across Pennsylvania, Virginia, New Jersey & Maryland—and we're growing into new markets in 2027.

At Blackbird, we take a whole-child approach, looking at how the brain, body, and behavior interact to address the root causes of challenges, not just the symptoms. Every role matters here, and you'll join a collaborative, supportive, and innovative team that's shaping the future of pediatric mental health care. If you're passionate about helping children and families while growing your career, Blackbird is the place to make an impact.

Join us and help change mental health care for children for the better!

Position Summary 

Blackbird Health is hiring a remote Provider Capacity & Scheduling Specialist to manage provider templates, capacity, and availability across our clinics. You will partner with clinical leaders to ensure provider schedules align with contracts, patient demand, and business priorities. This role blends daily operational precision with process improvement to maximize patient access and keep our clinical operations running smoothly.

What makes you, you:

• Detail-oriented operational thinker who takes pride in schedule accuracy
• Proactive problem-solver who enjoys building clean, efficient workflows
• Strong communicator who collaborates effectively with clinical leaders and managers
• Highly organized and comfortable managing multiple recurring tasks in Google Sheets or Excel
• Adaptable and energized by a fast-paced, growing healthcare environment

How you'll make an impact:

• Build and manage provider schedule templates and slot capacity in AthenaHealth
• Own provider availability workflows, including PTO requests, schedule freezes, and panel transitions
• Build initial schedules and ramp plans for onboarding providers
• Maintain operational trackers for caseloads, psychiatric re-evaluations, and system updates
• Identify and resolve schedule errors proactively to maintain clean forward-looking capacity
• Help standardize and automate scheduling documentation to reduce admin burden for managers

The basics you'll need:

• 2+ years of experience in healthcare operations, provider scheduling, or care coordination
• Working knowledge of electronic health record (EHR) systems
• Strong proficiency in Google Sheets or Microsoft Excel
• Proven track record of managing detailed operational workflows with zero slip-ups
• Excellent communication and team collaboration skills

Nice to have:

• Direct experience with AthenaHealth EHR
• Background in behavioral health or pediatric healthcare operations

Benefits  

• Medical, Dental & Vision coverage
• 401k (with a company match)
• Employer-paid life insurance coverage
• Generous paid time off
• Opportunities for career growth
• Diverse and experienced leadership team, supportive work culture

Salary Range

$65,000—$72,000 USD

Join us!

To raise the standard of pediatric mental health care through accurate understanding and precise treatment that reflect how each child's brain, body, and behavior work together.

"It's so rare to find comprehensive care like this---from testing to therapy to med management (and more)--all in one place. In addition, the school advocacy support we receive is unprecedented. We no longer feel like we are managing things alone."

Fostering an inclusive environment:

Blackbird is committed to cultivating and preserving a culture of inclusion and belonging. We are able to grow and learn better together with a diverse team of employees. In recruiting for our team, we welcome the unique contributions that you can bring in terms of your education, opinions, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran status, color, religion, disability, sexual orientation and beliefs. Blackbird provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type. If you need a reasonable accommodation during the application or interview process, please contact us at View email address on ziprecruiter.com so we can support you.

Our patient support team is busy helping children and families, please do not call or email them about your application — this helps us process your application more efficiently.