Patrol Supervisor

American Dream Security Officer

American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail, and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford, New Jersey. American Dream is home to leading attractions, including DreamWorks Water Park, Nickelodeon Universe Theme Park, LEGOLAND Discovery Center, SEA LIFE Aquarium, Big SNOW Ski Hill, Dream Wheel – a 300-foot observation wheel overlook the NYC skyline, as well as attractions debuting soon such as The Game Room Powered by Hasbro and G.I. Joe Laser Tag. American Dream's immersive luxury shopping and dining experience – The Avenue – features Saks Fifth Avenue, Hermès, Saint Laurent, Dolce & Gabbana, Carpaccio, a fine-dining Italian restaurant, and much more. The retail collection is further expanded with flagship locations for Aritzia, H&M, PRIMARK, Uniqlo, Sephora and Zara; as well as the Toys R Us global flagship, the only standalone location in the U.S, and the world's first and only "candy department store," IT'SUGAR.

Key Objective(s): To provide general supervision and training of employees to ensure guests, tenants and employees at American Dream have a positive experience by providing unparalleled service related to emergency response, protection of life and property, loss prevention and guest relations.

Primary Responsibilities:

• Supervise Patrol Officers to include motivating, leading, scheduling, and provide counseling and guidance, when necessary, up to and including issuing verbal warnings.
• Supervise officers in training to include motivating, leading, scheduling, and providing counseling and guidance, when necessary, up to and including issuing corrective action.
• Assists with the development, implementation and instruction of AD Security initial and recertification training courses including but not limited to: Verbal Judo, handcuffing, subject control, defensive pepper spray, first aid/CPR/AED, ground fighting and crisis intervention.
• Teach other courses as directed including but not limited to counterterrorism/RAM procedures, Events training, policy and procedure, emergency action plan, report writing and force options.
• Conduct roll call and provide roll call training to Officers.
• Ensure Officers' reports are completed in a timely manner.
• Supervise special events and Officers working special events up to and including conducting crowd control or VIP protection.
• Enforce AD rules and policies, as well as state and local statutes.
• Deter criminal or destructive behavior by maintaining a highly visible patrol presence on AD property; this includes regular patrols of mall common areas, service corridors and parking areas.
• Provide outstanding internal and external guest service at all times. This may include but is not limited to providing directions, aiding in the location of lost persons or vehicles, and assisting members of AD Management as directed.
• Respond and appropriately deal with life threatening emergencies or incident calls as directed. This may include but is not limited to medical emergencies, arresting combative or disorderly guests, intoxicated persons, addressing persons committing illegal acts, and motor vehicle accidents.
• Utilize quick decision-making skills and sound judgment acting in accordance with AD Security policy and procedure as well as state and local statutes.
• Write detailed and accurate reports as required, including incident, accident, or personal injury reports.
• Ensure proper radio traffic which includes keeping Dispatchers and Supervisors informed of all pertinent incidents and activities according to department guidelines.
• Requests Police, Fire or EMS services, as necessary.
• Conduct periodic safety/fire inspections as assigned, issue parking violation tickets, conduct traffic direction, and ensure the overall safety of the immediate work area as well as surrounding areas.
• Uphold high personal and professional standards as set forth by the AD Security Department.
• Perform various tenant relations activities, including but not limited to assisting in presenting information for tenants on loss prevention, assisting in disorderly incidents, participating in other safety awareness and loss prevention programs, distributing various correspondence and reports from Mall Management, establishing good working relationships with tenants and Mall Staff.
• Monitor safety awareness practices among Mall staff and tenants. Promptly identifies and reports any hazardous conditions according to procedure.
• May be required to work mandatory overtime and short notice special events as necessary.
• Perform other duties as assigned.

Required Skills, Knowledge, And Abilities:

• High School diploma or equivalent.
• Must be at least 18 years of age.
• Must possess a valid driver's license.
• Employment as an American Dream Security Officer for at least six months
• Excellent customer relations skills.
• Effective leadership and teamwork abilities.
• Ability to remain calm and effective in stressful situations, utilizing rational thinking and decision making.
• Ability to accept, prioritize and follow through on work direction.
• Excellent written and oral communication skills
• Ability to work variable and/or rotating shifts, which include nights, weekends, and holidays.
• Be able to meet the physical demands of the position including frequent and sustained walking, occasional running, bending, stooping, squatting, twisting, crawling and frequent and extensive use of hands and arms.
• Eligible to be licensed as a Security Officer in the State of New Jersey. This requires that you have no record of conviction for crimes against persons or property as revealed through a fingerprint check with the New Jersey Bureau of Criminal Apprehension and/or the FBI.
• Maintain an adequate level of physical fitness to perform duties of position effectively (i.e. timely and effective response to emergency situations).
• Successful completion of a rigorous 80-hour in-house training program, which includes a combination of physical training and skills training. Failure to complete the training program for any reason will result in termination of employment.
• Successful completion of field training program. Failure to complete the field training program for any reason will result in termination of employment.

Desired Qualifications:

• Prior supervisory/leadership experience
• Post-secondary education
• Military experience
• Working knowledge of state and federal criminal justice statutes and law enforcement procedures
• Law Enforcement Skills training

Physical Job Requirements:

• Frequent and Sustained Walking-Frequently 90%
• Running –Periodically 30%
• Bending-Frequently 50%
• Stooping /Squatting –Occasionally 30%
• Frequent and extensive use of hands and arms-Frequently 70%
• Lifting 50 lbs-Occasional 25%
• Reach at or above shoulders
• Reach at or below shoulders
• Climbing – Frequently
• Sitting – Occasional
• Carrying up to 50lbs – Occasional
• Wearing up to 20lbs due to uniform/gear requirements – Frequently
• Pushing/Pulling:
• Up to 30lbs – Occasional
• Up to 200lbs - Occasional
• CPR requirements: Must be able to physically perform on all body types

American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status, or any other basis prohibited by law.