Case Manager

Job Description

VCP PROVIDES EXCELLENT BENEFITS!!

• Employees pay $0 out-of-pocket towards health,  vision and dental premiums 
• VCP offers a 401k plan at a 4% match 
• Employees receive 6 weeks of paid time off in addition to major holidays 

Veterans Community Project (VCP) Overview

VCP was founded in Kansas City, Missouri, in 2016 by a group of combat Veterans shaped by their military service and began with a determination to do better for Veterans in need. Today, we’re growing nationwide to serve more Veterans everywhere, ensuring no one is left behind. Our founders’ solution was simple: provide Veterans experiencing homelessness with a home of their own and wraparound case management services that leverage the support of the community to not only get them back on their feet, but ensure they continue standing. Our proven model has an 85% success rate at getting Veterans back on their feet.

The Team

We, the team members and co-founders of VCP, operate with innovation, entrepreneurism, and grit in our mission to serve those who served. We move with swift, bold action, driven by purpose. We believe in collaboration, community, compassion, and above all, serving Veterans with dignity and respect. We serve all Veterans with that ethos—regardless of length or type of service, or discharge status.

Position Summary:

The Case Manager (CM)  plays a key role in engaging and supporting Veterans who are experiencing or at risk of homelessness. This position provides flexible, Veteran-centered support in both community and residential settings. The  CM helps Veterans access emergency  assistance , develop housing and stability plans, connect to resources, and achieve long-term goals. By building trust and offering consistent support, the  CM ensures Veterans receive the services needed to improve quality of life, transition into stable housing,  foster meaningful connections in the community,  and sustain personal progress.

Key Responsibilities:

Veteran Engagement & Support:

• Establishes rapport and builds trust with Veterans in a variety of settings, including shelters, encampments, temporary housing, and VCP’s outreach and residential programs. 
• Supports the Veteran in identifying their immediate and long-term goals related to housing, income, health, and overall stability through a collaborative assessment process. 
• Provides direct support and referrals for emergency needs such as shelter placement, food, hygiene supplies, and transportation.
• Assists Veterans in accessing health care, mental health treatment, substance use recovery services, and benefits enrollment.
• Supports Veterans in gathering necessary documentation for service eligibility, employment, or housing applications.
• Provide crisis intervention and de-escalation when necessary.

Case Management & Housing Stability:

Develops individualized, strengths-based case plans that include measurable short- and long-term goals in areas such as: 

• Health & Well-Being 
• Income & Employment 
• Financial Literacy
• Education & Skill-Building
• Community Support & Social Connection
• Provides ongoing case management and coaching to help Veterans progress toward goals.
• Connects Veterans to housing opportunities and coordinates with housing providers, landlords, and agency partners.
• Helps Veterans navigate transitions into permanent housing and provides follow-up support to promote stability.

Emergency Assistance & Coordination:

• Coordinates access to emergency financial assistance, including hotel stays, utility payments, rental deposits, or arrears. 
• Ensures each emergency assistance case is tied to a clear plan for continued case management and follow-up support. 
• Documents all  assistance in accordance with agency and funder guidelines.

Documentation & Reporting:

• Maintains timely and accurate records in client files and VCP’s case management systems. 
• Completes service logs, case notes, assessments, and data required for funding and program evaluation. 
• Tracks progress toward Veteran goals and adjusts case plans as needed.

Collaboration & Community Resource Building:

• Collaborates with other VCP staff, community partners, and service providers to ensure coordinated care. 
• Participates in team meetings, case conferencing, and community events that promote Veteran well-being. 
• Builds relationships with local employers, landlords, and support networks to expand resource options for Veterans.
• Represents the organization’s mission and values in a positive and professional manner.
• May provide peer mentorship, onboarding support, or field guidance to  new staff or interns as needed .

Property Oversight and Safety

Supports a safe and well-maintained environment by conducting regular walkthroughs of residential areas to  identify hazards or maintenance needs. Reports issues promptly to the Operations team and works collaboratively to  facilitate timely repairs and upkeep. Ensures living spaces meet safety standards and provide a stable setting for Veterans working toward their housing and recovery goals.

Job Requirements

Qualifications:

Two years’ experience in social services, case management, or Veteran services preferred.
Knowledge of housing programs, Veterans’ benefits, and available community resources.
Experience working with individuals experiencing homelessness, mental health challenges, or substance use disorders preferred.
Excellent communication and interpersonal skills.
Strong organizational and documentation skills.
Must possess a valid driver's license, maintain an insurable driving record, and be able to operate an agency vehicle as required by the position.
Core Competencies:

Compassionate, service-oriented mindset with a passion for supporting Veterans.
Adaptability to work in a variety of environments (field, office, residential).
Team player who communicates effectively with coworkers and external partners.
Culturally aware and respectful of diverse lived experiences.
Commitment to professional growth and continuous learning.
Work Culture & Expectations:

Treats all individuals with respect, kindness, and dignity.
Upholds VCP’s organizational values, policies, code of conduct, and standards of confidentiality.
Brings a positive, proactive attitude to work each day and contributes to a collaborative environment.
Embraces opportunities for ongoing learning and professional development to enhance service delivery and support personal growth.

This job description should be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this job. Incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description. Any essential function or requirement of this job will be evaluated as necessary should an incumbent or applicant be unable to perform the function or requirement due to a disability as defined by the Americans with Disabilities Act (ADA). Reasonable accommodation(s) for the specific disability will be made for the incumbent or applicant when possible.

Veterans Community Project is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, pregnancy, sexual orientation, gender identity, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All VCP employees, other workers and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including but no limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.