PM Operations Support Manager

Location: Detroit, Michigan
Salary: $75,000-$80,000
Schedule: PM Shift | Typically 2 PM-12 AM




Established Hotel Group seeks an experienced, hands-on PM Operations Support Manager to oversee evening hotel operations and serve as the acting Manager on Duty (MOD) once the General Manager leaves for the day.
The ideal candidate will have a strong hotel front-office background, excellent guest service skills, and the ability to provide leadership and operational support across all hotel departments.
Primary Duties:

• Hotel Operations & Leadership: Oversee daily evening operations, ensuring all departments operate efficiently and maintain brand standards. Serve as the acting MOD in the General Manager's absence.
• Front Office Management: Support front desk operations, guest check-ins/check-outs, reservations, and daily operational procedures.
• Exceptional Guest Service: Handle escalated guest concerns, service recovery, and special requests while maintaining high standards of hospitality.
• Cross-Department Support: Assist Front Office, Housekeeping, Food & Beverage, and other departments as needed to ensure smooth hotel operations.
• Team Leadership: Provide guidance, coaching, and support to evening staff, ensuring accountability and consistent service standards.
• Financial Oversight: Review daily revenue reports, financial transactions, and guest account postings to ensure accuracy.
• Problem-Solving & Decision-Making: Independently address operational challenges, staffing concerns, and unexpected situations during evening hours.
• Safety & Security: Follow hotel emergency procedures and ensure the safety and security of guests, employees, and the property.
• Other Duties as Assigned.

Preferred Qualifications:

• Previous hotel management experience, preferably in Front Office, Operations, or as an Assistant General Manager.
• Strong understanding of hotel operations across multiple departments.
• Experience serving as Manager on Duty (MOD).
• Excellent leadership, organizational, and problem-solving skills.
• Strong guest service and conflict-resolution abilities.
• Working knowledge of hotel financial reporting, revenue postings, and daily reconciliation procedures.
• Excellent verbal and written communication skills.
• Ability to work independently and make sound operational decisions.
• Comfortable providing hands-on support wherever needed.
• Ability to work a flexible PM schedule, including evenings, weekends, and holidays.
• Ability to stand and walk for extended periods and lift, push, or pull 40+ lbs as needed.