Service Dispatcher

Service DispatcherAt Tim Kyle Electric, Heating & Cooling, we believe in more than just providing top-quality service—we believe in building rewarding careers. As a family-owned company, we are built on integrity, teamwork, and a commitment to excellence, creating a workplace where every team member is valued and supported. We offer competitive benefits, ongoing training, and opportunities for growth in a customer-focused environment. If you are passionate, dedicated, and ready to make a difference, we invite you to join our team. At Tim Kyle, a fulfilling career and a strong sense of community come together to shape the next chapter of your professional journey.We're hiring a Service Dispatcher!Pay: $20/hr+ rangeAre you an organized, self-motivated, customer-oriented professional who thrives in a fast-paced environment? If you're looking for a rewarding career with opportunity to grow, this is the opportunity for you!You also enjoy excellent benefits, including:Insurance OptionsPTO + (9) Paid HolidaysFamily-Owned & OperatedWork-Life BalanceWeekly Breakfast MeetingsFun Team EventsOngoing Support & DevelopmentAbout This JobAs a service dispatcher, you are responsible for coordinating daily schedules for electrical and HVAC technicians, optimizing routes, ensuring timely service, and providing excellent customer service through phone support.Dispatching & SchedulingAssign service calls to electricians and HVAC technicians based on skills, location, and workload.Monitor job progress in real time, adjusting schedules for emergencies or delays.Optimize routes to reduce travel time and maximize billable hours.Communicate schedule changes to technicians promptly.Customer Service & Phone SupportAnswer incoming calls as needed, providing courteous and professional service.Schedule appointments, gather job details, and confirm customer information.Handle customer inquiries, concerns, and follow-up calls.Enter customer data and job notes accurately into the CRM system.Administrative DutiesTrack technician availabilityEnsure work orders are complete and properly documented.Assist in preparing daily and weekly technician performance reports.Coordinate with warehouse or purchasing for parts and materials as neededSkills & QualificationsStrong multitasking and organizational skills.Excellent verbal communication and active listening.Proficiency with CSM systemKnowledge of basic electrical and HVAC terminology.Ability to handle high call volume while maintaining accuracyPerformance MetricsAverage dispatch-to-arrival time.Technician productivity and utilization rate.Customer satisfaction scores (post-service surveys).First-call resolution rate for phone inquiries.