Assistant VP, Loan Fraud Risk Lead

Job Purpose To monitor customer accounts for suspicious/fraudulent activities and take appropriate action when required. Accountabilities Execution of customer query support, including credit card inquiries, account management and case resolution related to suspected fraud. Collaboration with various internal stakeholders across function projects and law enforcement agencies in cases of potential fraud. Development and implementation of fraud prevention strategies and procedures, including the use of fraud detection tools and technologies. Support teams within the business operations function as needed, including risk management, compliance, and customer care. Identification and implementation of trends and developments to regulatory requirements and internal policies related to fraud prevention and detection activities. Management and development of KPIs to measure the effectiveness of customer care fraud prevention operations, utilising data and technology to support the identification of areas that require improvement. Monitoring financial transactions for potential fraudulent and suspicious activities and conduct investigations and report fraud incidents. Assistant Vice President Expectations To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes. Demonstrate leadership behaviours: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others. Lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc). Communicate complex information and influence or convince stakeholders to achieve outcomes. Key Responsibilities – Loan Fraud Risk Lead Act as a subject matter expert for strategy management to prevent fraudsters and credit abusers from opening loans using own or stolen identities. Perform data analytics for designing and evaluating fraud strategies for their effectiveness and manage deliverables needed to implement. Own and manage fraud rules, scores, and detection strategies and work closely with fraud operations team. Deliver tangible business benefit and value (e.g. loss avoidance, expense optimization, enhanced customer experience). Support model performance evaluation and work with governance teams for meeting governance requirements. Conduct defect reviews of high fraud losses cases to identify any gaps in fraud strategy, case management, or make procedural adjustments. May telecommute pursuant to company policies. Eligible for incentives pursuant to Barclays Employee Referral Program. Company Values and Mindset All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave. #J-18808-Ljbffr