Client Success & Growth Manager (Rancho Santa Fe)

Client Success & Growth Manager

Poppy Exteriors is seeking a highly organized, proactive, and customer-focused Client Success & Growth Manager to support business growth and daily operations. This role will serve as the primary point of contact for leads and clients, manage scheduling and administrative tasks, develop referral partnerships, and help drive recurring revenue growth.

• Part-Time
• 10–20 hours per week initially
• 2–3 days per week
• Opportunity to grow into a larger role as the company expands

Responsibilities:

• Respond to and follow up with new leads and client inquiries
• Schedule consultations and recurring service appointments
• Build relationships with Realtors, property managers, and referral partners
• Support marketing initiatives, referrals, and client retention efforts
• Manage client communications and ensure an exceptional customer experience
• Coordinate technician schedules and assist with operational planning
• Maintain CRM, client records, estimates, and service agreements
• Identify opportunities for service upgrades and recurring memberships

Ideal Candidate:

• Strong communication and relationship-building skills
• Highly organized with excellent attention to detail
• Comfortable managing multiple priorities in a fast-paced environment
• Experience in customer service, sales, operations, or business development preferred
• Self-motivated, professional, and growth-oriented
• Possesses a positive, can-do attitude and takes initiative without being asked
• Strong problem-solving skills with the ability to think critically and find solutions independently

Qualifications

• Bachelor's degree or equivalent experience
• Experience in customer success
• Strong written and verbal communication skills
• Detail oriented and analytical
• Demonstrated ability to increase customer satisfaction

Work Environment

This position will begin in a hybrid capacity as Poppy Exteriors continues through an exciting growth and expansion phase. Initially, a combination of remote work and in-person meetings will be required. As the company grows, a dedicated office location is planned, and the role may transition to a more office-based position. Flexibility, adaptability, and a willingness to grow alongside the company are essential.

*This position begins part-time and includes a 90-day introductory period. During this time, employees will receive training, support, and performance feedback while determining mutual fit and long-term growth opportunities within the company.

Compensation

• $20.00–$23.00 per hour, depending on experience and qualifications
• Opportunity for advancement as Poppy Exteriors continues to grow
• Flexible scheduling options available based on business needs

This position offers the opportunity to play a key role in expanding a luxury home services brand while helping create exceptional experiences for clients throughout San Diego County.