Applications Coordinator 1

Applications Coordinator I

York County is located in the Piedmont region, between the Broad River and the Catawba River. Its diverse landscape is home to family-friendly towns/cities, a progressive urban region and lakefront communities. We are excited you want to join our team and recognize that our employees are the foundation of our success.

Mission Statement – York County provides quality public services in an open, efficient, and responsive manner.

Vision Statement – York County provides an environment where all citizens and businesses can thrive and succeed.

Core Values - Excellence through Professionalism

• Respect - respect builds bridges, not silos. How we live it? Golden rule - treat others as you want to be treated.
• Dedicated - strong work ethic. How we live it? Persistence, reliability and commitment to do your best.
• Integrity - do the right thing instead of what is convenient. How we live it? Displaying strong moral principles.
• Knowledgeable - ready and able. How we live it? Having the right competencies necessary for achievement.
• Friendly - service with a smile. How we live it? Being respectful, pleasant and helpful to ALL.

About Our Opportunity

We are hiring a full-time (40 hours weekly), exempt Applications Coordinator I in our IT Department. The purpose of this position is to answer, direct, and respond to incoming calls, emails, and tickets from County staff and residents, escalating tickets to the appropriate person within the IT department.

Projected Salary Range/Pay Grade 116: $54,146.37 - $64,975.64 per year. Salary is determined based on qualifications.

Schedule: Monday - Friday 8 am - 5 pm. This position is not remote or hybrid; in-office (onsite) work is required daily. There are some on-call and after hour responsibilities. Location: Government Center, 6 S. Congress Street, York, South Carolina

Our Total Compensation Package:

• Compensation – competitive market-rate pay, and negotiable based on qualifications.
• Comprehensive State Medical Insurance, Dental and Vision Insurance
• Life Insurance
• Long-term disability
• Parental Leave
• Bereavement Leave
• Deferred Compensation 401K Plans
• Health Savings Account (HSA)
• Public Loan Forgiveness Program (Student Loan Forgiveness Program)
• 11 Paid Holidays + 3 Optional Holidays
• Longevity Pay
• SC State Retirement Plan Pension
• Paid Vacation and Sick Time
• Expanded Sick Bank
• Critical Care and Cancer Insurance
• Wellness Screenings
• Employee Assistance Programs
• Professional Development / Trainings / Conferences

Duties and Responsibilities:

• Unlocks end user accounts, implements Two Factor authentication for VPN and administrative privileges.
• Researches, evaluates, recommends and implements new management information system technologies, applications and systems.
• Develops and documents functional and technical specifications based on business requirements.
• Performs regular updates to operating systems and software packages along with server updates and maintenance; implements interfaces between operating system and personal computer software applications; develops and coordinates interfaces between the Internet, Intranet and operating system.
• Communicates with consultants and vendors to determine appropriate hardware and software technologies for assigned projects; oversees vendor contracts for hardware and software support and maintenance.
• Performs system operator duties, including but not limited to performing printer interfaces and data backups.
• Manages various systems including but not limited to operating systems, computers, servers, printers, software, and data terminals in mobile vehicles, along with various departmental applications and web applications; which requires the ability to drive a County vehicle to multiple County locations.
• Performs related work as assigned.

About You

Education and Experience:

• Associate's Degree in Computer Engineering, or related discipline.
• Three (3) years of experience in providing help desk, network or related services or an equivalent combination of education, training and experience.

Certifications and Licenses:

• Must possess and maintain a valid state driver's license.
• Must possess Criminal Justice Information (CJIS) Certification.
• Microsoft Technology Associate (MTA) Certification.

Applicants with equivalent experience and/or education may be considered.

Physical Demands / Work Environment / Disclaimer

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

• Performs light to medium work that involves walking or standing virtually all of the time and also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or considerable skill, adeptness and speed in the use of the fingers, hands or limbs in tasks involving close tolerances or limits of accuracy.

Americans with Disabilities Act Compliance: York County is an Equal Opportunity Employer. ADA requires the County to provide reasonable accommodations to qualified persons with disabilities. Prospective and current employees are encouraged to discuss ADA accommodations with management. May be required to work nights, weekends, holidays and emergencies (man-made or natural) to meet the business needs of the County. This job description is not designed to cover or contain a comprehensive listing of essential functions and responsibilities that are required of an employee for this job. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.