Program Manager II

Program Manager IIVolunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans' services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation.PAY RATE: $76281.92- $80296.76 Per YearVOALA offers competitive medical, dental, vision and retirement benefitsJOB SUMMARY AND PURPOSEProgram Manager II manages a large program, or multiple smaller programs, or (a) program(s) dealing with complex issues and co-morbidity according to contract and budget guidelines. This includes overseeing resources and coordinating the efforts of VOALA employees, sub-contractors and community partners), and performing ongoing outreach as it pertains to the target population. The Program Manager II will plan to achieve all goals and objectives of the Grant or contract, spending the majority of time (50% or more) achieving organizational objectives through the coordinated achievements of subordinate staff.DUTIES AND RESPONSIBILITIESPROGRAM DEVELOPMENT: Develop and manage program budget, program development, performance goals, and service delivery for programs in accordance with stated grant requirementsDevelop program policies, procedures, plans, and associated communications required to achieve program objectivesProactively manage the program(s), identify potential crises, and devise contingency plansDevelop best practices and tools for service deliverySUPERVISION OF PROGRAM – Achieve grant objectives by:Supervising the program operationsCoordinate day-to-day operations of case managers, overseeing intake, creation of service plans and housing stability plans for clientsEnsure all services to clients are properly recorded: every client intake along with the subsequent case management documentation in both a hard (paper) and soft (electronic health record (EHR)) file formatTRAINING: Train, coach, and manage the VOALA team on program requirements, tools, and methods to meet those requirementsEffectively communicate project expectation to team members and management in a timely and clear fashionPlan, conduct and record required in-service trainingDelegate tasks and responsibilities to appropriate personnelCOORDINATE MULTIPLE PROGRAMS ON LOCATION: Manage multiple teams of staff engaged in various programsMonitor and verify services provided to each participant on a regular basis and determine the quality and effectiveness of services providedEnsure program(s) interim and final goals and requirements are achievedEvaluate program effectiveness; make proposals to senior managementBUDGETING: Prepare monthly budget reports and proposalsEstimate and allocate resources that participants may need in order to achieve project goalsCreate and analyze budget, reports, and program goalsCOMMUNICATIONS AND COLLABORATIONKeep Director informed of progress towards achieving Grant goals; Communicate with funder on an ongoing basisCollaborate with community partners for services and housing opportunities to program participantsCollaborate with other VOALA programs and community partners and represent the interests of the agency, the program and its participants in all networking and public relations opportunitiesPlan and participate in community outreach efforts to gain and maintain community support for shelterOther duties as requiredESSENTIAL ABILITY ACKNOWLEDGEMENTAbility to work and deal with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs, which may include clients with homelessness, mental illness, substance abuse, recently released from incarceration, and other challenges.ESSENTIAL DUTIES:Services for this position must be provided on-site. As a result, the positions supervised by this job description are on-site, and supervisors / managers / leaders must be on site to provide proper direction and oversight.PROGRAM AND BUDGET DEVELOPMENT: • Develop program policies, procedure plans, and associated communications documents • Proactively manage changes in project scope, identify potential crises, and devise contingency plans • Develop best practices andWORKFORCE MANAGEMENT: Train, coach, and manage Homeless Services team on program requirements, tools, and methods to meet those requirements.MULTIPLE SERVICE MODES: Manage multiple teams of staff performing service functions.BUDGETING RESOURCES:FUNDER FOCUS: Ensure subordinate Programs are accountable and meet Funder Requirements, communicate with funder on an ongoing basis.COORDINATION OF SERVICES: Collaborates with other service providers to link various programs to community resources and supportive services.COORDINATION WITHIN VOALA: Collaborate with other VOALA programs and community partners and representing the interests of the agency, the program and its participants in all networking and public relations opportunities.PLANNING AND ORGANIZATION: Effectively plans workload of subordinate individuals and programs; budgets, deploys, and organizes resources.CHANGE LEADERSHIP: Identifies better, faster, more efficient ways to achieve the mission of VOALA.Community Outreach and EngagementCoaches and mentors junior staff.Other duties as required and may be subject to changeMANDATED REPORTERAs service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities.QualificationsREQUIREMENTS:Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verificationsAbility to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients as VOALA serves the neediest of the needy in our programs which may include clients with homelessness, mental-illness, substance abuse, recently released from incarceration and other challenges.EDUCATION:Bachelor's degree in Social Work (or related discipline) or a combination of relevant education and experience (4 years).EXPERIENCE:4 years of experience in Social Services Program Management, Coordination or SupervisionMinimum of 3 years of direct experience in Staff Management Experience in Homeless Services, Department of Mental Health and/or Substance Use Disorder (DMC) ProgramsBudget Management / Oversight ExperienceExperience managing programs with over 10 staff, serving clients with multiple modalitiesPREFERRED QUALIFICATIONS:Master of Social Work or discipline related to Program servicesHistory of working with multiple community partners, existing relationships a major plus.Experience connecting clients to community and government resources.Experience serving the target community (veterans, homeless, at-risk youth, et cetera)Bilingual in English and Spanish.Well informed of organizational priorities and procedures.Knowledge about community resourcesExperience with HMIS and other relevant databases used by partner service providersVolunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.