IT Support Specialist
$27 per hourManpowerGroup Global, Inc.
Our client, a leading higher education institution, is seeking a dedicated IT Support Specialist to join their dynamic team. As an IT Support Specialist, you will be part of the IT department supporting student-facing systems and technical support services. The ideal candidate will demonstrate strong problem-solving skills, excellent communication, and a proactive attitude, which will align successfully within the organization.
Job Title: IT Support Specialist
Location: Remote,must be within driving in Oroville,California
Pay Range: starting from$27
What's the Job?
- Provide Tier 2 technical support for student-facing systems, resolving escalated issues efficiently
- Troubleshoot complex problems related to account access, application errors, and system functionality
- Manage and respond to escalated tickets and email inquiries promptly
- Collaborate with technical teams to document issues, validate fixes, and support software releases
- Monitor service level agreements (SLAs), review support trends, and contribute to support center improvements
What's Needed?
- 2–4+ years of help desk or application support experience in a higher education or similar environment
- Strong troubleshooting and root cause analysis skills
- Experience with ticketing systems and escalation management
- Clear communication skills and the ability to work cross-functionally
- Bilingual skills (e.g., Spanish/English) are a major bonus
What's in it for me?
- Opportunity to work remotely within a supportive educational environment
- Engage in meaningful work supporting student success and technology systems
- Collaborate with a dedicated and professional team
- Potential for contract extension based on performance and budget
- Gain valuable experience in higher education IT support
Upon completion of waiting period consultants are eligible for:
- Medical and Prescription Drug Plans
- Dental Plan
- Vision Plan
- Health Savings Account
- Health Flexible Spending Account
- Dependent Care Flexible Spending Account
- Supplemental Life Insurance
- Short Term and Long Term Disability Insurance
- Business Travel Insurance
- 401(k), Plus Match
- Weekly Pay
Vacancy posted 3 days ago
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