Medical Assistant, Certified - Float Pool Melrose Wakefield

Hours: 40 hours weekly, Monday-Friday. Flexibility of working throughout all open to close office hours as needed. Location: Melrose Wakefield Practices, Float Pool. Job Profile Summary This role focuses on providing medical and clinical support services to patients. It involves preparing patient rooms, escorting patients, taking vitals, documenting patient information, assisting physicians with procedures, and educating patients on specimen collection. The role also covers clerical or administrative duties in support of clinical operations. The position requires vocational education, training, and experience with basic knowledge and tools obtained through work experience. Job Overview Under general supervision of licensed personnel, this position is responsible for continuous, efficient, and smooth patient flow in the outpatient/ambulatory setting. The role serves as a patient liaison through clinical and administrative responsibilities and plays an important role in the revenue cycle process, clinical operations, and patient experience. The position responds to hourly variations in patient volume, clinician and room availability to continually maximize efficient use of space and resources while ensuring clinical and administrative preparation according to protocols and assisting with patient care as warranted. Minimum Qualifications High school diploma or equivalent. Medical Assistant National Certification Attestation issued by a governing body (AAMA, AMCA, AMT, NCCT, or NHA). Basic Life Support (BLS) Certification, or obtain within three (3) months. 0 – Less than Two (2) years of Medical Assistant experience. Preferred Qualifications Two (2) years of Medical Assistant experience. Bilingual. Experience with electronic medical record systems. Duties and Responsibilities Controls and monitors patient flow to maximize efficient use of providers and exam rooms. Communicates delays to patients and providers, and responds to variations in patient volume, provider availability, and resources by making continual adjustments in room utilization and assignment. Prepares medical records for patient visits, confirming accuracy with patient identifiers, entering chief complaint and social history through interviewing the patient to obtain data. Exercises a high degree of customer service in all interactions with patients, internal and external customers. Provides a safe, comfortable, and clean environment for patients and families. Escorts patient to exam room and prepares patient for provider visit; includes pediatric, adult, or geriatric patients and checks for comfort, privacy, and safety. Ensures patient and personal safety, completes a fall risk assessment, and may sit with a patient who needs monitoring. Prepares exam room for each patient according to the visit needs. Assists and/or chaperones providers/nursing staff with physical exams, treatments, and procedures as necessary. Performs and records vital signs (blood pressure, pulse, temperature, oxygen saturation, height, and weight), records patient’s level of pain, and reviews medications with the patient. Collects specimens and ensures necessary supplies and equipment are ready for the provider during the visit. Performs Point of Care Testing (POC) as ordered, including but not limited to urine dips, HCG testing, Strep A, HGB A1C, and glucose testing. Performs quality control checks on equipment. Assists in arranging diagnostic testing and surgical procedures under direction of the nurse or physician. Assists with patient billing by ensuring CPT codes, diagnosis codes, and all supplies and procedures are indicated on charting. Ensures outside paperwork is scanned into the patient’s electronic medical record. Processes and tracks referrals and prior authorizations as requested by the provider, notifying provider of patient requests for referrals and prescription renewals. Stocks, maintains, and rotates medical supplies in clinic rooms daily according to demands, monitors expiration dates, and orders supplies as needed. Participates in unit specific quality improvement projects (hand washing audits, time‑outs, refrigerator/medication logs, daily/monthly code cart checks). Provides administrative support, including coordinating interpreter services, answering telephone calls, taking accurate messages, forwarding messages, and faxing. May administer immunizations as needed. May be asked to cover satellite locations. Physical Requirements Occasional lifting of 30-35 pounds and turning of patients. Prolonged standing and walking. Occasional twisting, bending, reaching, pushing/pulling, sitting, kneeling, and squatting. Exposure to infectious disease and possible carcinogenic chemicals. Exposure to blood‑borne pathogens. Requires fine manual dexterity to lift and maneuver patients. Requires visual and aural acuity necessary to monitor patient care. Skills & Abilities Demonstrates organizational skills, attention to detail, and ability to prioritize work to complete tasks in a timely manner. Works independently and accurately with excellent follow‑through. Basic to moderate computer skills, including documents, spreadsheets, e‑mail, and automated scheduling software, and the ability to navigate through electronic medical record systems. Ability to read, write, and spell in English to ensure accurate documentation. Good interpersonal skills. Knowledge and ability to use universal precautions and patient handling. Knowledge of EPIC. Knowledge of patient care across the lifespan, including developmental stages and cultural patterns, with ability to interpret age‑specific data and communicate appropriately. Maintains sensitive and confidential patient information according to HIPAA. Capability to make decisions to ensure patient safety and promote quality patient care. Compensation and Benefits At Tufts Medicine, we want every individual to feel valued for the skills and experience they bring. Our compensation philosophy is designed to offer fair, competitive pay that attracts, retains, and motivates highly talented individuals while rewarding the important work you do every day. Base pay ranges reflect the minimum qualifications for the role. Individual offers are determined using a comprehensive approach that considers experience, certifications, education, skills, and internal equity to ensure compensation is fair, consistent, and aligned with our business goals. Beyond base pay, Tufts Medicine provides a comprehensive Total Rewards package that supports your health, financial security, and career growth—one of the many ways we invest in you so you can thrive both at work and outside of it. Pay Range: $23.00 - $26.91 EEO Statement Tufts Medicine is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, pregnancy, national origin, age, disability, or protected veteran status. #J-18808-Ljbffr MelroseWakefield Healthcare