Patient Registration Representative, Registry, Rotating Shift

Responsibilities Schedules patient’s follow-up clinic appointments, tests and procedures, as directed by the nurse or provider. Follows up with the appropriate staff regarding scheduled appointments or schedule changes. Schedules diagnostic tests and procedures as determined by the medical staff. Exceptional computer skills and ability to utilize multiple applications to support accurate and timely check in at Kiosk or in person, and scheduling required. Completes reschedules due to clinic/resource closures. Responds to EPIC in-basket messages in a timely manner. Provide ID bands to patients as needed. Transcribe orders (i.e. lab, radiology, etc.) Monitors WQs to schedule from appointment requests or resolve billing/document errors. Exhibits strong customer service, sophisticated communication and critical thinking skills in response to patient and care team inquiries/requests. Adheres to established standard work and utilizes identified communication tools to ensure a consistent and exceptional patient experience. Initiates problem solving to resolve patient questions/complaints and refers escalated concerns to appropriate sources for resolution. Pleasantly greets patients upon arrival, completes check in and/or arrival process (i.e. obtains signatures on the appropriate forms, collects and updates patient demographics, referrals, guarantor, insurance and other billing information; interviews patients and other parties to obtain information). Ensures families receive appropriate intake forms and instructions to complete visit. Prints labels for clinical use and scans documents as needed. Verifies insurance coverage and partners with the Patient Access team to ensure the insurance coverage is accurate. Refers patients to financial counseling to explain hospital policies, including payment and credit policies. Receives and processes payments. Reconciles EPIC cash drawers. Performs EMR scanning. Informs patients/families of any wait times or delays in service. Queries for MyChart and Care Everywhere. Responds to patient inquiries in-person. Maintains patient confidentiality according to policy and procedure regarding sharing of information. Answers incoming internal calls and assists with general clerical duties as needed within the department. Assists with the orientation of new employees. Cross-covers multiple patient care areas (i.e. Microhospital, Radiology, Laboratory, Ambulatory Surgery Center, Cancer Center, Radiation Oncology, Infusion, Multispecialty – MOB). Demonstrates behavior consistent with the patient-centered care philosophy. Takes initiative in seeking feedback on performance and responds appropriately to constructive feedback given. Completes additional responsibilities as directed by management. Qualifications High School Diploma or equivalent; bachelor’s degree preferred. At least 5 years of related clinical work experience. Medical terminology experience is strongly preferred. Certificate is a plus. Previous experience with hospital information systems required. Experience working with insurance companies and knowledge of insurance verification and third-party collection procedures required. Excellent written and verbal communication, organizational, and customer service skills. Ability to multitask effectively, work independently, use discretion and good judgement, and maintain patient confidentiality. Minimal typing speed of 35 wpm required. Proficiency in MS Office Suite. 2+ years of EPIC EMR experience. Position Details Job Type/FTE: Registry (.10 FTE) Shift: Primarily Mid day 12:00pm - 8:00pm, with occasional requirement to work 7:00am-3:30pm or 3:00pm - 11:30pm depending on staffing needs. Work Location: Onsite Unit/Department: Emergency Department CBA Code: Non-Union Compensation & Benefits Overview UChicago Medicine is committed to transparency in compensation and benefits. The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to collective bargaining agreements are negotiated by the medical center and their respective union. EEO & Employment Conditions UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics. As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law. #J-18808-Ljbffr UChicago Medicine