Hotel Front Desk Receptionist

Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

$18 - $19 hourly

• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Mitigate customer complaints as needed
• Connect with the housekeeping department to ensure guest accommodations are ready
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers

• High school graduate, GED recipient, or equivalent
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• 1+ year of hotel industry experience or related job preferred
• Comfortable taking telephone calls and mitigating stressful situations

SpringHill Suites by Marriott Minneapolis Eden Prairie

Indulge in a relaxing stay at SpringHill Suites Minneapolis Eden Prairie. Our hotel is close to Minneapolis attractions like Eden Prairie Center, Mall of America, and Target Center.

TownePlace Suites by Marriott Minneapolis Eden Prairie

Our hotel offers easy access to popular attractions near our hotel, like the Mall of America, Eden Prairie Center, and Canterbury Park.