Customer Service Representative | Part-Time | Centene Community Ice Center

Customer Service Representative | Part-Time | Centene Community Ice Center

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.

The Customer Service Representative is responsible for the Front Information Desk. This is where the Customer Service Representative can be most effective: greeting our guests, answering questions, checking in vendors, accepting and logging deliveries, answering incoming telephone calls, maintaining lost and found items, accepting payment(s) for programs, events, and point-of-sale purchases, and confirming or adjusting (as needed) locker room assignments. The Customer Service Representative also performs a variety of other support for the administration office, staff, and the facility in general.

This role will pay an hourly rate of $15.00.

Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching.

This position will remain open until December 4, 2026.

Located in the heart of the Maryland Park Lake District in Maryland Heights, Centene Community Ice Center and Saint Louis Music Park is an $83 million project funded through a public-private partnership with support from the City of Maryland Heights, St. Louis County, and the State of Missouri. This state-of-the-art facility features four NHL-sized ice sheets, including a covered outdoor rink designed as a multi-purpose venue for concerts, festivals, and other events. The primary tenants and major capital partners of the Centene Community Ice Center include the St. Louis Blues, Lindenwood University, St. Louis Blues Alumni, the St. Louis Blues AAA program, and the St. Louis Lady Cyclones. In addition to on-ice activity that extends beyond hockey, the facility offers sports medicine, therapy, training, and other ancillary medical services through Mercy Rehabilitation in partnership with EXOS Training. Other tenants include TPH Academy, the Pure Hockey retail store, 101 ESPN Radio, and more. The facility also features many food and beverage options, including 314 Social, which strives to be a St. Louis' hockey bar and restaurant by providing a flair to St. Louis favorites; the Schnucks Grab N Go for quick and easy selections; and our general concessions.

Responsibilities

• Provides information about the Centene Community Ice Center/St. Louis Music Park programming, events, and concerts to walk-up customers and callers.
• Responds to inquiries regarding services, facilities, programs, and events.
• Deals directly with the public in person and over the phone, giving out general information, answering questions, explaining procedures, and gathering facts and pertinent information regarding problems and complaints.
• Operates computerized public information and reservation systems in an efficient and accurate manner.
• Responds to customer inquiries via telephone, in person, and/or in writing as required.
• Performs a variety of office clerical support activities.
• Use the Sparx machine to sharpen skates.
• Sell items in the Hockey Pro Shop.
• Keeps supervisor and other appropriate staff informed of problems or other matters.
• Interpret and enforce ice arena rules for customers.
• Collect fees and record in software.

Qualifications

• High School Diploma or GED preferred.
• Previous experience in a customer service role is a plus.
• Ability to work a flexible schedule based on events, including long hours, nights, weekends, and holidays as needed.
• Excellent customer service.
• Ability to follow basic instructions and directions.

Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.