Manager - Fraud

Overview
POSITION SUMMARY:
The Fraud Supervisor is responsible for administering and maintaining the Credit Union's Enterprise Fraud Risk Management program. This role monitors fraud trends, losses and performance of controls across multiple business lines and channels, and partners with stakeholders across the organization to implement robust fraud prevention frameworks. This role is responsible for managing the Fraud team in the detection, analysis, case management, investigations, documentation, reporting, and escalation processes.
GREENSTATE CULTURE:
At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.
Salary range for this position is $90,593.36 - $105,914.12 with a progressive benefit package.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.
* Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.
* Demonstrates a positive member service (internal and external) focus at all times.
* Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
* Ensures confidentiality of member information.
* Supports a diverse and inclusive work environment.
* Supervise, coach, and develop the Fraud team to ensure efficient and effective fraud detection, prevention, and response.
* Manage scheduling, workload distribution, and performance evaluations for the fraud team.
* Foster a high-performance, accountable, and collaborative team culture.
* Oversee various fraud monitoring systems, alerts, and transaction review processes across multiple channels.
* Ensure timely and thorough investigations of suspected fraudulent activity.
* Responsible for the Fraud team in fraud detection, analysis, case management, investigations, documentation, reporting, and escalation processes.
* Manage real-time and post-transactional fraud monitoring tools and analytics platforms.
* Work with law enforcement, legal counsel, and other financial institutions to support recovery efforts.
* Assist with internal and external audits, regulatory exams, and risk assessments.
* Track key fraud losses, recoveries, and performance of fraud controls across all case types.
* Monitor external and internal fraud trends and emerging threats, adapting fraud team priorities and controls accordingly.
* Analyze fraud data to identify patterns, trends, and control gaps.
* Prepare fraud reports and trend analyses to senior leadership and Audit Risk Management Committee.
* Maintain and enhance the Enterprise Fraud Risk Management (EFRM) framework aligned with the Credit Union's objectives and risk appetite.
* Administer the Enterprise Fraud Management Working Group.
* Monitor external and internal fraud trends and emerging threats and collaborate with internal stakeholders to adjust controls accordingly.
* Collaborate with internal stakeholders to integrate fraud detection into new products, services, and digital initiatives.
* Develop training and job aids for fraud staff and front-line employees.
* Lead internal fraud awareness campaigns to promote early detection and strong internal controls.
* Foster a culture of fraud risk awareness and mitigation.
* Serve as a subject matter expert (SME) for fraud-related inquiries across departments.
* Other duties as assigned.
Qualifications
* Bachelor's degree or the equivalent combination of training and experience.
* Minimum seven years of banking or fraud related experience required.
* Certified Fraud Examiner (CFE) experience preferred.
* In-depth understanding of fraud trends, tactics, and prevention technologies (e.g., AI/ML tools, anomaly detection, KYC/AML tools).
* Strong knowledge of relevant laws, regulations, and guidance including BSA, GLBA, OFAC, and UDAAP.
* Strong analytical, decision-making skills.
* Strong understanding of fraud typologies including identity theft, account takeover, synthetic ID, first-party fraud, and social engineering scams.
* Proficient with fraud systems and case management tools.
* Ability to manage multiple priorities in a fast-paced environment.
* Ability and desire to interact with co-workers to develop positive and effective working relationships in all areas of the Credit Union.
* Ability to effectively gather and analyze information in the course of reviews and investigations.
* Ability to prioritize assignments, organize work efficiently, and manage large volumes of details.
* Ability to work independently.
* Accuracy and attention to detail.
* Punctuality and willingness to work overtime as business need demands.
* Must be bondable.