Sales Consultant II - Winston-Salem NC

Position Summary The Sales Consultant is responsible for promoting the Company’s products and services by building relationships with new and existing customers in order to become our customers’ most valued and trusted business partner. This outside sales representative utilizes consultative selling techniques to maintain and grow sales of amenities, textiles, room accessories, paper, janitorial supplies, cleaning, FF&E and MRO products to hotels, management groups and/or additional markets within an assigned territory. The main focus is to help the Company’s customers succeed while achieving sales and profit goals established by the Company. Sales Consultants receive a base salary with an opportunity to earn quarterly bonuses based on KPI achievement. Primary Responsibilities Maintain and identify new sales opportunities within prospective and existing accounts; make sales calls and presentations to develop and maintain strong customer relationships to increase sales and category penetration. Utilize consultative selling techniques, product knowledge, ROI, system tools (Phocas, GForce, Salesforce.com) and sales training resources to effectively target new prospects and market growth opportunities. Continuously manage assigned accounts and take corrective action as needed to maintain and improve the overall customer experience. Consult regularly with assigned accounts, including discussion of new products and services, company changes, holiday schedules, product pricing or information changes and new opportunities. Immediately notify management if an existing account is at risk of discontinuing service or if issues remain unresolved. Work with Accounts Receivable to ensure customers pay invoices within agreed upon terms. Interact and communicate with internal departments to provide vital information for servicing the customer (e.g., advance notification to Merchandising of changes, increased/decreased product movement, new business, proprietary product changes). Assist in setting up new accounts, including Customer Account Application (CAA), order guides, pricing, order schedules, files, etc.; coordinate with other departments as appropriate. Accurately forecast sales results and trends for a specific territory or group of accounts. Minimum Education Bachelor’s degree in Sales, Marketing or Business preferred. Minimum Experience 3–5 years sales experience with proven record of sales success. Experience in hospitality or supply/distribution sales preferred. Experience in relationship sales managing new and existing customer opportunities and upselling preferred. Experience with trip planning, territory routing and account prioritization preferred. Skills & Abilities Excellent communication (verbal and written), interpersonal, and professional interactive skills. Ability to communicate clearly via email and phone and effectively present information. Excellent organizational and project management skills, including planning, prioritizing and executing multiple initiatives autonomously. Strong in-person presentation, negotiation and closing skills with customers and prospects. Creative and solution‑driven thinking. Active listening skills to understand and interpret solution‑driven selling; aptitude for processing information and incorporating feedback. Capacity to convey ideas effectively and sell a variety of products. Professional demeanor, vibrant personality, and ability to instill trust. Goal‑oriented self‑starter who can work within a team environment and strives to be the best. Familiarity with general finance concepts is required. Respond promptly to customer needs; solicit customer feedback to improve service. Identify and resolve problems in a timely manner; gather and analyze information and develop alternative solutions. Display willingness to make decisions; exhibit sound judgment and timely decisions. Approach others in a tactful manner; react well under pressure; accept responsibility; follow through on commitments. Demonstrate exceptional work habits, including punctuality and consistent attendance; maintain customer databases, Microsoft Office 365, Internet navigation. Familiarity with analytical software tools and CRM systems. Physical Demands & Work Environment Regularly required to sit, stand, walk, use hands and fingers to operate computer keyboard, mouse, telephone, and reach with hands/arms; occasionally lift up to 20 pounds. Frequent travel to appointments, training sessions, staff meetings, company events, trade shows. May require personal vehicle for business travel; must maintain valid driver license and proof of insurance. If working remote, must have reliable internet connection, dedicated workspace free of distractions. May require evening and weekend work depending on customer needs. #J-18808-Ljbffr Sysco Northeast Rdc