Client Care Coordinator Positions - Veterinary Hospital; day shift

Client Care Coordinator Positions - Veterinary Hospital; Day Shift

We are currently looking for Client Care Coordinators to add to our team! This is a full time 40-hour, Monday-Friday position. First shift hours from 6:30am-3pm. The Client Care Coordinator position works in collaboration with our Veterinary staff, veterinary assistants, veterinary technicians and all areas of the hospital to provide Angell clientele with excellent clinical and client service. This impactful role provides daily opportunity to make a positive difference in the quality of life of our patients and clients. Ideal applicants will have experience in a hands on and/or client service role in a veterinary clinic or hospital, animal shelter/humane society, or other animal related field. Relative experience in a human medical position is also welcomed.

Some duties include:

• Meeting with clients at patient drop off and facilitate patient admission to the hospital and transporting the pet to their treatment areas.
• Following inpatient population for their service to provide patient status updates to their families via various channels including phone, email, text.
• Providing photo updates and/or facilitating with in-person or video visiting with inpatients to their families.
• Celebrating patient success and offering kindness in the face of patient challenges and loss, demonstrating comfort care to patients and clients.
• Facilitating communication between the doctor and client during their pet's inpatient care.
• Addressing client questions and soothing concerns, relaying pertinent information on status and policies, gaining permission from clients for diagnostics or procedures during hospitalization including the presentation of any additional financial estimates.
• Facilitating discharge of the patient, reuniting the pet with their family and guiding the client through the doctor's home care and medication instructions.

We are looking for applicants who:

• Recognize the significance of the human-animal bond.
• Have excellent verbal and written communication skills.
• Have proven excellence in client service.
• Have knowledge of principles and processes of animal handling/patient care.
• Focus on operational/organizational excellence.
• Demonstrate patience and empathy.

Compensation: Starting $22-$23/hr

MSPCA-Angell is a national and international leader in animal protection and veterinary medicine and provides direct hands-on care for thousands of animals each year. Founded in 1868, we are the second-oldest humane society in the United States. Our services include animal protection and adoption, advocacy, humane education, law enforcement, and world-class veterinary care. Angell is recognized internationally as a leader in animal medicine and has the reputation as one of the finest veterinary teaching hospitals in North America.

Enjoy excellent benefits and a consistent schedule that allows for a work-life balance while also finding purpose and meaning in your work. Our positions are a great fit for applicants who want to grow their veterinary client service career or transition their skills from other fields to work alongside the best veterinary doctors in the country.