Program Compliance CoOp Sales Support

JOB DESCRIPTION

Program Compliance Co-Op (Sales Support)

Cultural Care Au Pair, a division of EF Education First

Cambridge, MA

$20/hr, 40hrs/week

M-TH in office, option to work from home on Fridays

July 7th - Dec 2026

EF Education First is excited to offer a Cooperative Education (co-op) program in partnership with a student’s college or university, giving students the opportunity to align their academic and future career goals with full time or part time work experience for a select period of time.

EF offers a multitude of part-time and full-time, 4-6-month co-ops starting in January or Summer, across our travel, language, and education businesses in sales, customer service, operations, finance, and marketing.

Position Overview

The Program Compliance Co-Op (Sales Support), referred internally as an Education Credit Coordinator, plays a key supporting role within the Extensions Team, working closely with the Extensions (sales) Team, focused on compliance, documentation, and operational processes, to ensure au pairs can successfully extend their program year in the United States. A critical part of the extension eligibility process is meeting the Department of State's federally mandated education credit requirement, and this role serves as the operational backbone for that compliance function.

The Education Credit Coordinator is responsible for collecting, reviewing, and approving education credit documentation submitted by au pairs from all of our global markets, ensuring all records are accurate, complete, and compliant with federal program requirements. By proactively managing compliance timelines and communicating clearly with au pairs, host families, and local coordinators, this role directly enables the sales team to move extension conversations forward without delays caused by outstanding education requirements.

Key Responsibilities

• Collect, organize, and track education credit documentation submitted by au pairs throughout their program year, ensuring timely receipt ahead of extension eligibility deadlines
• Maintain accurate, up-to-date records of each au pair's education credit status within internal systems, providing the sales team with reliable, real-time compliance data
• Review submitted coursework records, transcripts, and certificates to verify they meet Department of State federal program requirements
• Approve education submissions or flag incomplete and non-qualifying documentation promptly, ensuring no extension timelines are unnecessarily delayed
• Communicate approval decisions, outstanding requirements, and next steps clearly and professionally to au pairs, host families, and local coordinators
• Serve as the primary point of contact for education credit inquiries, providing guidance that is accurate, consistent, and aligned with federal program standards
• Partner closely with the extension sales team to proactively surface education credit statuses, enabling timely extension conversations
• Monitor submission trends to identify recurring issues, gaps, or bottlenecks in the education credit compliance process
• Recommend and support the implementation of process improvements that increase efficiency, reduce delays, and improve the au pair experience

Qualifications

Required:

• Strong attention to detail with a demonstrated ability to review and assess documents accurately and consistently
• Excellent written and verbal communication skills, with the ability to convey compliance requirements clearly to a diverse, international audience
• Proven ability to manage a high volume of submissions, prioritize competing tasks, and meet deadlines in a fast-paced environment
• Highly organized, self-motivated, and comfortable working independently with minimal supervision
• Collaborative mindset with experience working cross-functionally, particularly in support of a sales or client-facing team

Preferred, but not absolutely necessary:

• Proficiency in a second language is a plus
• Experience working with international students or colleagues, or within a multicultural environment
• Experience in education administration, compliance administration, program coordination, or a related field
• Familiarity with cultural exchange programs, J-1 visa regulations, or Department of State compliance requirements

Key Competencies

• Attention to Detail - Accurately reviews and evaluates submitted documentation
• Communication - Clearly conveys requirements and decisions to a diverse, international audience
• Organization - Manages large volumes of records without losing track of individual cases
• Problem Solving - Identifies issues early and works proactively to resolve them
• Cultural Sensitivity - Understands and respects the diverse backgrounds of au pair participants

Why you’ll love working here:

This is the most fun, high caliber place you’ll ever work. Ask any employee why they love EF (whether they’ve been here 10 minutes or 10 years) and they’ll probably tell you the same thing: it’s the people. When you work at EF, you join a purpose-driven, international and energetic community that thrives on continuous learning, fearless innovation and mutual support.

ABOUT THE TEAM

At Cultural Care Au Pair, we believe that cultural exchange has the power to make the world a more welcoming, understanding, and open place. As the largest and most experienced au pair organization in the world, we build global families by bringing together international visitors with American hosts-providing meaningful childcare for families, an unforgettable year in America for au pairs, and a culturally enriching experience for all. If you’re ready to expand your own horizons we invite you to be a part of our global team of problem-solvers, relationship-builders, and innovators. Join us as we continue to bring the world a little bit closer together, one family at a time.

Cultural Care Au Pair is associated with EF (Education First), the world leader in international education. At EF we believe that the world is better when people try to understand one another. Since 1965, we have brought millions of people to see new places, experience new cultures, and learn new things about the world and themselves. Our culturally immersive education programs-focused on language, travel, cultural exchange, and academics-create students of the world, and turn dreams into international opportunities.

An equal opportunity employer, Cultural Care Au Pair is committed to inclusion and belonging across race, ethnicity, gender identity/expression, sexual orientation, age, religion, ability, parental status, experience and everything else that makes you, well…you."

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