Server/Waitstaff

Server/Waitstaff

We have transitioned our space into a brand-new concept, and we're looking for high-energy people to help us bring it to life! We have launched into a spirited, Southwestern-inspired restaurant and bar that is heavily BBQ-forward, where the vibe is casual and modern. While we're evolving our identity, we're dedicated to keeping the quality- not just in the ingredients, but with our staff as well! The menu contains things like slow-cooked meats, Tex-Mex and Southwestern inspired dishes, and some fan favorites from our other restaurants. This will be a menu that is inclusive of gluten-free and allergen-friendly diets, so we're looking for people who are as committed as we are to providing a safe environment for the guests who have these requests. On the bar side, we will have many kinds of beers, a menu of crafted cocktails, and a heavy focus on fresh margaritas. We need a team that is comfortable in a fast-paced environment and genuinely enjoys the hospitality industry as we aren't looking for corporate robots; we want people with personality- Especially people who can help us establish a new culture from day one, and people who can make the workplace feel like a haven, rather than a chore. Even if you come into your position not knowing everything, we provide plenty of training and coaching to make sure that you feel confident- because when you're confident, you're successful. We're looking for adaptable people who have a willingness to learn, grow, and evolve, so that we can foster a healthy, productive, creative, and collaborative environment! Whether you're working the pit or the front of house, our number one goal is to provide a relaxed but professional experience for our guests, and a fun and profitable experience for our employees. So, if you have a passion for bold flavors, wood-fire cooking, delicious drinks, a blooming workplace culture, and a vibrant atmosphere- we'd love to talk to you about joining the crew as we start this new chapter!

LOCATION: Brown Iron Brewhouse Tex-Mex BBQ, Royal Oak, MI, 48073

TRAINING/START DATE: ASAP

TITLE/JOB DESCRIPTION: Server

Are you quick on your feet, and thrive in a positive and fast-paced environment? Are you great with people, and communication? Come join our team, and let's get this money together!

RESPONSIBILITIES:

• Start each shift with opening side-work and necessary stocking
• Prepare dining area by cleaning and setting up condiments
• Maintain a dedicated "section," ensuring tables are greeted, watered, and cleared throughout the meal
• Assist patrons in selecting food and beverages by suggesting appropriate pairings and answering questions, and serve them in a positive and friendly manner
• Act as the primary advocate for guest safety by verifying all allergy and dietary restrictions with the kitchen
• Take accurate food and beverage orders and enter them into the POS system promptly
• Collaborate with food runners and bussers to ensure a seamless flow of service
• Deliver orders from the bar and kitchen to patrons, including accompaniments and condiments
• Maintain table setting during and after the meals are finished
• Adhere to sanitation, safety, and alcohol beverage control policies to ensure the safety of patrons and the establishment
• Take guest payments
• Assist the team with running side work throughout the shift, including filling ice, stocking plates, rolling silverware, filling sauces, putting away glassware, restocking napkins, running food, etc.
• Complete end-of-night side work assigned by the station/section

REQUIREMENTS:

• High school diploma or equivalent, and must be at least 21 years or older
• Hospitality or restaurant experience with knowledge of food service
• Excellent verbal, customer service, and hospitality skills
• Ability to communicate effectively with managers, team members, and guests
• Strong conflict resolution and teamwork skills
• Cicerone Certified Beer Server certification within 90 days of hire date
• Deep understanding of food allergies and a commitment to following strict cross-contamination protocols
• Ability to multitask and prioritize guest needs while maintaining a calm, friendly demeanor
• Physical ability to remain on your feet for long shifts and carry heavy trays
• Availability to work nights, weekends, and some holidays
• SERVSAFE/TIPS certified or ability to obtain certification within 30 days
• Willingness to participate in trainings regarding alcohol, allergens, pairings, menus, etc.
• Fluency in English
• Driver's license and reliable transportation
• Desire and ability to be cross-trained in other areas of the restaurant

WHY JOIN OUR TEAM?

• Opportunity to work in a Tex-Mex cantina inspired smokehouse with a positive atmosphere
• Flexible schedule options, including weekend availability and day/night shifts
• Competitive pay ranging from $750-$1250 weekly between hourly ($5.49) + tips
• Full-time and part-time positions available
• Full time offers benefit package

Work schedule

• 8 hour shift
• 10 hour shift
• 12 hour shift
• Weekend availability
• Monday to Friday
• Day shift
• Night shift
• Holidays

Supplemental pay

• Tips

Benefits

• Flexible schedule
• Paid training
• Employee discount