STARBUCKS/BARISTA

Job Description Provide exceptional customer service in a safe and clean environment to ensure the customer's return visit. Treat customers and employees in a fair and ethical manner, promote an inclusive work environment, act responsibly in the community, provide the right products at the right time with fair and accurate pricing, and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store. Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products. Collaborate with associates and promote teamwork to help achieve company/store goals. Prepare beverage selections to recipe and standards and to customer’s requests using proper equipment; tender transactions using company best practices. Offer product samples to help customers discover new items or products for which they inquire about; inform customers of coffee shop specials. Provide customers with fresh products that they have ordered and the correct portion size to prevent shrink. Recommend coffee shop items to customers to ensure they get the products they want and need. Use all equipment in coffee shop such as the refrigerators, freezers, slicers, and ovens according to company guidelines; prepare, package, label and inventory ingredients in merchandise. Check product quality to ensure freshness; review “sell by” dates and take appropriate action. Properly use kitchen equipment, espresso machine, blender, computerized scale and steamer. Label, stock and inventory department merchandise. Report product ordering/shipping discrepancies to the department manager. Stay current with present, future, seasonal and special ads. Reinforce safety programs by complying with safety procedures, identify unsafe conditions and notify store management; adhere to all food safety regulations and guidelines. Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair. Notify management of customer or employee accidents; report all safety risks, issues or illegal activity, including robbery, theft, or fraud to store management. Maintain the ability to work cooperatively in a high paced and sometimes stressful environment. Manage conflict in a reasonable, nonconfrontational and cooperative manner. Act with honesty and integrity regarding customer and business information. Follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults. Must be able to perform the essential job functions of this position with or without reasonable accommodation. Qualifications MINIMUM Excellent customer service skills. DESIRED Any previous comparable experience. Benefits Health & Well-being Benefits Health care benefits. Paid time off such as vacation, sick leave, and parental leave. Mental and emotional support resources through the Employee Assistance Program. Financial Benefits Participation in a 401(k) plan, subject to eligibility. Group term life insurance eligible. Eligible for an annual bonus based upon company performance. Associate discounts. Growth and Development Benefits Tuition assistance, college scholarships and educational leave of absence, depending on criteria and subject to eligibility. Robust internal training and development resources to grow your career. #J-18808-Ljbffr