Manager, Integrations

Integration Manager

Forward Air is a leading asset-light provider of transportation services across the United States, Canada, and Latin America. We provide expedited less-than-truckload services, including local pick-up and delivery, shipment consolidation/deconsolidation, warehousing, and customs brokerage by utilizing a comprehensive national network of terminals. In addition, we offer truckload brokerage services, including dedicated fleet services, and intermodal, first and last-mile, high-value drayage services, both to and from seaports and railheads, dedicated contract and Container Freight Station warehouse and handling services. Forward also operates a full portfolio of multimodal solutions, both domestically and internationally, via Omni Logistics. Omni Logistics is a global provider of air, ocean, and ground services for mission-critical freight. We are more than a transportation company. Forward is a single resource for your shipping needs We move freight, but we're powered by people. Whether you're in the warehouse, on the road, or behind the screen, every teammate keeps our global business in motion and brings logistics to life.

Job Description

Position: Integration Manager

As the Integration Manager at Forward Air, you will be responsible for overseeing the development, implementation, and support of B2B integrations. The ideal candidate is an experienced manager who can own and oversee daily integration processes and manages internal and vendor teams in delivering customer facing business critical integrations leveraging EDI and API technologies.

Core Responsibilities & Duties:

• Manage internal and vendor EDI and API teams to deliver new customer onboarding within requested deliverable dates.
• Manage integration processes to ensure overall health of customer facing integrations.
• Identify, troubleshoot, and resolve integration related issues reported by customers and internal stakeholders.
• Work with various internal IT and business teams to provide the right mix of technology solutions.
• Maintain documentation for the onboarding engagement and SOP for steady support.
• Build and provide documentation for customer integration.
• Provide project status updates and overall onboarding and status visibility to stakeholders.
• Run performance evaluations for internal and external team including decision on hiring and firing.

Qualifications:

• 5 + years of experience working in Logistics EDI and API integrations.
• 5+ years of management experience in managing multiple projects and meeting delivery timelines.
• Strong understanding of Supply Chain Logistics business.
• Strong oral and written communication skills.
• Strong understanding of data security.
• Experience working with Cleo, Open Text and Sterling B2B is a plus.
• Strong situational analysis and decision-making abilities.

Skills:

• The ideal candidate will possess a "can do" attitude with a "will do" work ethic
• Ability to communicate effectively with all levels of internal and external team members.
• Ability to manage and supervise employees and vendor teams.
• Strong team player that thrives in a fast-paced environment
• Excellent communication and problem-solving skills
• Efficiently handle multiple projects simultaneously
• Able to communicate effectively in English (Oral and Written) across range of cultural differences
• Must be able to occasionally travel to multiple office locations.

Forward Air is an Equal Opportunity employer.