Customer Service Representative

Customer Assistance Representative SrThe Enterprise brand of Enterprise Mobility has an exciting opportunity for a Customer Assistance Representative Sr (CAR Sr) at our North Fort Worth location. The Customer Assistance Representative Sr (CAR Sr) will provide a high level of customer service by assisting both internal and external customers, through face-to-face interaction. The CAR Sr will gain knowledge through local training and hands-on experience to provide rental back-up, service customers and deliver administrative support.Opening available at the following branch location: 11450 N Fwy Fort Worth, TX 76117This is a part time position with a starting rate of pay $15 / hour based on a 25 hour workweek.We offer a robust Benefits Package including, but not limited to:Employee discountsRetirement savings planTraining and developmentAvailable Schedule:Monday 8:00am-1:00pmTuesday 8:00am-1:00pmWednesday 8:00am-1:00pmThursday 8:00am-1:00pmFriday 8:00am-1:00pmSaturday OFFSunday OFFResponsibilities:Take incoming calls: reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendorsManage outgoing calls for callback management, A/Rs and miscellaneous calls as assignedProvide a high level of customer service by assisting customers and assessing their rental needs in person and over the phoneMeet and greet customers in a friendly and timely mannerProvide directions and general assistanceAssist to assess condition of rental upon returnProcess returns and check-insEffectively market the company while picking up customers up and/or dropping off customers in a safe and courteous manner and assisting customers as neededUnderstand and communicate rental terms and conditions, vehicle features and other servicesMay sell optional protection products, upgrades, fuel options and other additional equipmentResponsible for notifying management of any known vehicle problems and any required vehicle maintenanceClean vehicle interior and exterior by hand or by operating washing equipment when neededPerform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billingQualifications:Must be at least 18 years oldHigh school diploma or GED equivalent requiredMust have a valid drivers license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 yearsNo drug or alcohol related conviction on driving record in the past 5 yearsMust be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Apart from religious observation, must be able to work 25hrs per week = Monday - Friday 8am-1pm