ACT Team Case Manager

Case Manager

New Horizon Counseling Center is committed to empowering individuals living with serious mental illness to lead meaningful, independent lives. Through compassionate, community-based care, we provide comprehensive behavioral health services that meet clients where they are.

We are seeking a dedicated and compassionate Case Manager to join our Assertive Community Treatment (ACT) Team. The ACT Team Case Manager plays a critical role in delivering intensive, community-based mental health services to individuals with severe and persistent mental illness. This position involves working collaboratively within a multidisciplinary team to support clients in achieving stability, independence, and improved quality of life.

Key Responsibilities

• Provide direct, community-based services to clients, including home visits and outreach
• Develop, implement, and monitor individualized treatment plans in collaboration with clients and the ACT team
• Assist clients with daily living skills, housing stability, employment, and social integration
• Coordinate care with internal team members and external providers, including healthcare, social services, and family supports
• Monitor client progress and document services in accordance with agency and regulatory standards
• Provide case management using motivational interviewing to help clients to utilize their strengths and abilities to address their problem
• Address risk factors such as substance use, poor use of leisure time, and self-doubt by applying problem-solving services
• Promote client benefits and income support by escorting consumers to appointments for Medicaid, food stamps, SSI/D, HRA, child support etc.
• Provide crisis intervention and support as needed
• Participate in team clinical meetings, case conferences, and on-call rotation as required
• Other duties as assigned

Qualifications

• Bachelor's degree in Social Work, Psychology, Counseling, or a related field (Master's preferred)
• Minimum of 6 months experience working with individuals with serious mental illness
• Knowledge of community resources and recovery-oriented practices
• Strong communication, organizational, and problem-solving skills
• Ability to work independently and as part of a multidisciplinary team

Preferred Qualifications

• Experience with ACT or other intensive community-based programs
• Bilingual skills are a plus
• Familiarity with electronic health records (EHR) systems

What We Offer

• Competitive salary and comprehensive benefits package
• Ongoing training and professional development opportunities
• Supportive team environment
• Opportunity to make a meaningful impact in the community