Operations Support Manager

Operations Support Manager

The Operations Support Manager is responsible for ensuring smooth, safe, and compliant operations across Warehouse & Shipping, Maintenance & Calibration, and Spare Parts management. This role leads day-to-day operational execution, drives preventive maintenance and calibration programs, maintains spare-parts availability, and continuously improves processes to support customer service, equipment reliability, and cost control.

Key Responsibilities

Warehouse & Shipping:

• Oversee inbound/outbound receiving, picking, packing, staging, and shipping operations to meet delivery targets and quality standards.
• Manage inventory accuracy (cycle counts, physical inventory), storage optimization, and stock replenishment.
• Ensure compliance with all shipping regulations, labeling, and documentation requirements.
• Implement and enforce health, safety, and housekeeping standards in the warehouse.
• Coordinate with logistics carriers and 3PL partners; negotiate rates and monitor performance.
• Use warehouse management systems (WMS) and ERP interfaces to maintain accurate records and traceability.

Maintenance & Calibration (Including Spare Parts):

• Lead preventive and corrective maintenance programs for production, material handling, and facility equipment using a CMMS.
• Own the calibration program for test, measurement, and process control equipmentdevelop schedules, execute or manage vendors, and ensure traceable documentation.
• Manage spare-parts inventory levels, reorder points, lead times, and obsolescence to minimize downtime while controlling carrying costs.
• Source and manage relationships with service vendors, calibration labs, and spare-parts suppliers; oversee contracts and SLAs.
• Drive root-cause analysis and reliability improvement initiatives (RCA, FMEA, TPM).
• Maintain accurate maintenance and calibration records to support audits and regulatory compliance.

Leadership & Team Development:

• Supervise and coach warehouse, shipping, maintenance, and calibration technicians; manage staffing, scheduling, and performance reviews.
• Promote cross-training and skill development to increase team flexibility.
• Foster a safety-first culture and lead regular safety and training programs.

Compliance, Quality & Continuous Improvement:

• Ensure operations meet applicable regulatory and quality standards (e.g., ISO, GMP, or industry-specific requirements).
• Develop, update, and enforce SOPs, work instructions, and maintenance/calibration procedures.
• Identify and implement process improvements to increase efficiency, reduce costs, and improve service levels.
• Produce regular operational reports and present performance metrics to leadership.

Key Performance Indicators (KPIs):

• On-time shipments and delivery accuracy
• Inventory accuracy and stockout rate
• Equipment uptime / meantime between failures (MTBF)
• Preventive maintenance completion rate and backlog
• Calibration completion on schedule with documented traceability
• Spare-parts service-level and inventory turnover
• Safety incident rate / corrective actions closed

Qualifications:

• Bachelor's degree in Engineering, Supply Chain, Operations Management, or related field (or equivalent experience).
• 5+ years of progressive experience in operations, warehouse management, and maintenance/calibration; management or supervisory experience preferred.
• Hands-on experience with CMMS, WMS, and ERP systems.
• Strong knowledge of preventive maintenance, calibration practices, spare-parts management, and vendor management.
• Familiarity with relevant regulatory frameworks (industry-specific: e.g., GMP, ISO) is a plus.
• Excellent leadership, communication, problem-solving, and organizational skills.

Preferred:

• Technical background (mechanical/electrical) or certification in maintenance/industrial trades.
• Experience with Lean, Six Sigma, TPM, or reliability engineering approaches.
• Proven vendor negotiation and contract-management skills.

Other:

• Up to 50% travel in the first 6-9 months.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson and Johnson is committed to providing an interview process that is inclusive of our applicants' needs.

If you are an individual with a disability and would like to request an accommodation, please email the Employee Health Support Center (View email address on click.appcast.io) or contact AskGS to be directed to your accommodation resource.