Program Manager

Job Title

Responsibilities

• Provide direct supervision, ongoing evaluation, motivate workplace skills staff on a daily basis which include initial orientation and ongoing coaching; oversee and follow-up on member appeals, and create and execute weekly staffing schedule

• Manage and track enrollments for educational programs, outcomes and expenditures

• Prepare accurate reports; analyze enrollment data, tuition costs, and spending

• Coordinate and monitor college educational programs; function as the liaison with other departments, committees, schools

• Coordinate and assist case managers in identifying students who are at risk of failing classes; coordinate tutoring as needed

• Assist with student assessment, tracking and counseling; coordinate, facilitate, and mentor students to successfully complete the program

• Coordinate and assist the development of new education programs and initiatives; keep track of various resources at the Training and Employment Funds and provide referrals as appropriate

• Establish efficient and standardized work process in collaboration with Associate Director; identify and troubleshoot issues

• Work collaboratively with teaching staff to provide quality educational curricula

• Perform additional duties and projects as assigned by management

Qualifications

• Bachelor's degree in education, training, or equivalent years of work experience required, Masters Degree preferred

• Minimum five (5) years experience in training, finance, or workforce development required

• Knowledge of Microsoft Word and Excel; experience with spreadsheets and database programs

• Knowledge of higher education systems or experience counseling college students a must

• Experience advancing the use of technology in adult education

• Excellent interpersonal, organizational, follow-up, written and verbal communication skills

• Available to work flexible hours including evenings and Saturdays as needed