Field Service Technician

Job Description

Job Description

TitanScan Security Group, Inc. is seeking a skilled and disciplined Field Service Technician to support installation, maintenance, troubleshooting and repair of advanced security screening systems including X-ray inspection systems, metal detection technologies and contraband screening equipment.

This role requires strong electro-mechanical aptitude, safety discipline and the ability to operate independently in regulated and high-security environments.

This is not a bench technician role --- this is a field-based, customer-facing technical position.

Key Responsibilities :

· Install, commission and calibrate security screening systems.

· Perform preventative and corrective maintenance.

· Diagnose electrical, mechanical and control system faults.

· Interpret schematics, wiring diagrams and technical manuals.

· Replace and repair system components.

Field Deployment

· Operate independently.

· Travel within Texas and occasionally out-of-state

· Manage parts inventory and field stock.

· Complete service calls efficiently while communicating clearly with site personnel and administrators.

· Provide technical explanation of issues and corrective actions

· Represent TitanScan Security Group, Inc. professionally and retaining safety compliance.

Documentation & Compliance

· Maintain detailed, audit-ready service reports.

· Follow electrical and radiation safety protocols.

· Adhere to customer site regulations and security procedures.

· Support warranty and lifecycle service tracking.

Customer Interaction

· Educate customers on how to use and maintain their equipment in security regulated environments

Qualifications

· 3+ years’ experience in industrial, electro-mechanical or field service roles.

· Experience troubleshooting electrical and mechanical systems.

· Ability to read and interpret technical documentation.

· Strong safety awareness.

· Valid driver's license.

· Willingness to travel.

Preferred

· Experience with X-ray or screening systems.

· HVAC, electrical or industrial certifications.

· Experience in regulated or government environments.

· OSHA certification.

Core Competencies

· Structured troubleshooting methodology.

· Safety-first mindset.

· Documentation discipline.

· Professional communication.

· Field autonomy.

· Accountability and ownership

Performance Metrics

· System uptime and repair turnaround time.

· Preventative maintenance completion rate.

· Documentation accuracy.

· Customer satisfaction.

· Safety compliance record.

Company Overview
TitanScan Security Group, Inc. delivers integrated security screening technology, equipment supply, and rapid-response technical support for correctional facilities, schools, government agencies, ports and commercial operations across the United States.
We combine advanced screening systems with deep fields expertise to provide customers with a single, accountable partner for system design, installation, commissioning, training and long-term lifecycle support.
Unlike equipment-only providers, TitanScan Security Group, Inc. operates with a service-first model focused on reliability, responsiveness, regulatory compliance and operational continuity. Our priority is maximizing system uptime and ensuring the technologies our customers rely on performing consistently in mission-critical environments.
Backed by multinational financial and technical partners, TitanScan Security Group, Inc. is building a scalable field service infrastructure across Texas and beyond.

Company Description

Company Overview\r\nTitanScan Security Group, Inc. delivers integrated security screening technology, equipment supply, and rapid-response technical support for correctional facilities, schools, government agencies, ports and commercial operations across the United States.\r\nWe combine advanced screening systems with deep fields expertise to provide customers with a single, accountable partner for system design, installation, commissioning, training and long-term lifecycle support.\r\nUnlike equipment-only providers, TitanScan Security Group, Inc. operates with a service-first model focused on reliability, responsiveness, regulatory compliance and operational continuity. Our priority is maximizing system uptime and ensuring the technologies our customers rely on performing consistently in mission-critical environments.\r\nBacked by multinational financial and technical partners, TitanScan Security Group, Inc. is building a scalable field service infrastructure across Texas and beyond.