Customer Service Representative

Job Description

Job Description

About Selkirk Sport

At Selkirk Sport, we're passionate about pushing the boundaries of pickleball innovation. Our mission is to Fuel the Pickleball Obsession by creating the sport's premier products and ecosystem. As a leading global brand in premium pickleball equipment, we're expanding our international presence and seeking top-tier talent to support our growth in the U.S. and abroad.

We pride ourselves on a culture of excellence, collaboration, and continuous improvement. Selkirk applies first-principles thinking to design scalable, process-driven systems that create lasting operational advantage.

Customer Service Representative

We are looking for a detail-oriented Customer Service Representative to join the Selkirk team. In this role, you won't simply be answering phones. You will serve as a brand ambassador responsible for delivering a premium customer experience while managing multiple priorities, systems, and customer interactions throughout the day.

This is a fast-moving, high-volume role that requires strong communication skills, technical accuracy, and comfort navigating customer support systems. We are looking for someone who enjoys solving problems, learning products, and helping customers while balancing speed with attention to detail.

• Manage a high volume of customer tickets, emails, and phone interactions
• Navigate multiple systems while accurately documenting customer interactions
• Research and resolve customer questions related to orders, products, warranties, and account inquiries
• Prioritize competing requests while maintaining quality and response times
• Collaborate cross-functionally with internal teams to support a seamless customer experience
• Deliver thoughtful, professional service that reflects the Selkirk brand

At Selkirk, we believe a supported team is an effective one. We pride ourselves on a customer-focused and collaborative environment where teammates actively support one another's success.

Collaborative Environment: Work alongside a team that values positivity, partnership, and helping one another succeed.

Fuel Your Day: Enjoy weekly catered lunches and a fully stocked kitchen with office snacks.

We use a structured onboarding process designed to support long-term success and ensure a strong fit for both the employee and the team.

Introductory Phase: Following the interview process, selected candidates begin with a 90-day introductory period through our staffing partner.

Transition to Permanent Hire: Our goal is a smooth transition into a long-term role with Selkirk upon successful completion of the introductory period.

Comprehensive Benefits: Permanent full-time employees become eligible for Health, Dental, and Vision coverage beginning the first of the month following 30 days of employment.

Required Experience & Skills

• Experience working within CRM or customer ticketing platforms such as Zendesk, Salesforce, HubSpot, Gorgias, or similar systems
• Experience managing customer interactions through multiple channels such as email, phone, and ticket queues
• Typing speed of 50+ WPM
• Strong written and verbal communication skills
• Comfortable managing multiple customer conversations and priorities throughout the day

Preferred Experience

• Background in e-commerce, sporting goods, or high-volume customer support environments
• Experience supporting customers in a fast-paced setting where accuracy and responsiveness are equally important

✔ Enjoy solving problems and researching answers
✔ Pick up systems and processes quickly
✔ Like balancing customer interaction with detail-oriented work
✔ Stay organized while managing multiple priorities
✔ Enjoy working with a team and contributing where needed

We are looking for dedicated individuals interested in growing with us as we continue setting the standard in the industry.

Apply today to take the next step in your career with Selkirk.

Selkirk is an equal opportunity employer. If you require a reasonable accommodation to complete the application or participate in the interview process, please reach out to View email address on ziprecruiter.com.