Transformation Lead

The Transformation Lead is an energetic, curious, and driven professional responsible for supporting the identification, execution, and value realization of strategic initiatives that advance the organization's transformation goals. Working within the Transformation Office, this role partners closely with business stakeholders, cross-functional teams, and senior leadership to deliver meaningful operational and financial value to the business.

This is a generalist role that spans the full lifecycle of transformation work - from scoping and planning through execution, measurement, and value realization. The Transformation Lead brings strong analytical and problem-solving capabilities, a process-oriented mindset, and the intellectual curiosity to dig into new problems quickly and develop practical solutions.

The ideal candidate is eager to learn and grow, proactively brings ideas and questions to every engagement, and thrives in a fast-paced environment where no two projects are the same. They are organized and detail-oriented, communicate clearly at all levels, and are motivated by delivering measurable impact for the business and improving performance outcomes.

Duties and Responsibilities

Initiative Planning & Execution

• Plan, execute, and close assigned transformation initiatives, ensuring alignment with strategic goals and delivery of measurable business impact, in addition to on-time, on-budget execution
• Define initiative scope, objectives, deliverables, key performance metrics, and success criteria in collaboration with stakeholders and initiative sponsors, ensuring alignment to targeted business outcomes and performance improvement
• Develop and maintain practical workplans and tracking tools to support execution, focusing on key milestones, risks, and dependencies required to deliver outcomes
• Monitor initiative progress, identify and escalate risks and issues proactively, and adjust plans as needed to keep work on track and ensure delivery of intended results
• Conduct post-implementation reviews to assess initiative impact, including performance versus targets, and captured lessons learned
• Conduct analysis and structured problem solving to identify root causes of performance issues and support development of actionable solutions
• Participate in ideations sessions to identify additional value creation initiatives that deliver operational and financial value to the business

Financial & Performance Measurement

• Partner with FP&A to understand the financial measurement framework and budget assumptions for assigned initiatives; and analyze YTD performance data and forecasts to identify variances against budgeted plan and support actions to improve outcomes
• Work with Performance Finance to define and track operational KPIs and performance metrics for assigned initiatives, ensuring metrics reflect intended outcomes and provide actionable insights to support decision-making and performance improvement

Process & Continuous Improvement

• Identify and implement process improvements within assigned initiatives and across Transformation Office ways of working, with a focus on improving efficiency, reducing costs, and enhancing performance outcomes.
• Contribute to the development and adoption of Transformation Office standards, templates, and governance practices, ensuring they are practical and support effective execution and delivery of outcomes
• Document initiative progress, decisions, and outcomes consistently, ensuring clarity, transparency, and alignment with Transformation Office standards
• Share learnings and best practices across the team to strengthen collective delivery capability and improve overall business impact of initiatives

Stakeholder Engagement & Communication

• Build and maintain effective relationships with stakeholders at all levels across the organization
• Serve as the primary point of contact for assigned initiative stakeholders, ensuring clear and consistent, and outcome-focused communication throughout the project lifecycle
• Present initiative updates, risks, and results to leadership and other stakeholders in a clear and concise manner, highlighting performance versus plan and required actions
• Identify interdependencies among initiatives and collaborate with peers to drive alignment, resolve conflicts, and eliminate duplication of effort
• Support the Senior Director and Senior Transformation Lead in preparing materials for governance forums, ensuring clear decisions and next steps are documented and communicated

Other

• Become immersed in the business and develop a strong understanding of the industry to identify opportunities and support development of practical solutions that improve performance
• Perform other duties as assigned

Qualifications

Education

• Bachelor's degree in Business Administration, Project Management, or a related field required; Master's degree a plus

Experience

• 2-4 years of experience in project management, business operations, strategy, consulting, or a related field, with exposure to driving operational improvements or supporting value creation initiatives and change management
• Demonstrated ability to manage multiple priorities simultaneously and deliver results in a fast-paced environment, including supporting execution of initiatives that improve business performance
• Experience working cross-functionally and engaging stakeholders at multiple levels of an organization, supporting alignment and execution across teams
• Prior experience in a Transformation Office, PMO, or change management environment a plus, particularly with exposure to analytical problem solving, operational improvement, or performance tracking
• Background in transportation, logistics, or supply chain a plus

Skills & Competencies

• Strong intellectual curiosity and eagerness to learn - approaches new problems with energy, an open mind, and a focus on understanding underlying drivers of performance
• Proactive and solutions-oriented: consistently brings ideas, questions, and recommendations, and contributes to developing practical solutions to business challenges
• Solid project management fundamentals with a process-oriented mindset and strong attention to detail, combined with analytical and problem-solving capabilities
• Clear and confident communicator - able to synthesize complex information, highlight key insights, and present it concisely to varied audiences
• Proficient in Microsoft Office suite; experience with Asana preferred
• Comfortable working with financial and operational data; able to interpret data, identify key drivers and variances, and support development of actions to improve performance
• Strong understanding of project management methodologies (Agile, Waterfall, Hybrid) and ability to apply them pragmatically to support execution and outcomes
• PMP certification preferred or willingness to pursue
• Track record of executing initiatives in a Transformation or change management environment that has delivered value for a business preferred
• Highly organized and capable of managing multiple workstreams simultaneously without losing attention to detail
• Collaborative team player who actively contributes to a positive, high-performing team culture
• Flexible and adaptable in a dynamic, evolving environment
• Must be able to pass a pre-employment drug screening

Benefits

We understand that your role at DCLI is only part of who you are. Our comprehensive compensation and benefits package provide resources for you to be your best self, grow professionally and personally, and reach your full potential.

• Excellent health, dental, and vision insurance options for you and your family
• Ample PTO and paid holidays
• 401k with company match
• Flexibility to support a healthy work-life balance
• Wellness resources
• Company-sponsored parties, outings, and other perks

Development Opportunities

At DCLI, you'll find that everyone - from your coworkers and managers to the senior leadership team - wants to see you succeed and there are opportunities available for you to develop in your current role and prepare to take that next step in your career:

• Tuition reimbursement
• Internal training and educational resources
• Quarterly and annual awards for outstanding performance
• Pathways to promotions and access to advice, feedback, and mentorship
• Participation in professional organizations
• Internships

#hybridrole #charlottenc

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.