Service Technician and Warehouseman

Job Description

Job Description

Benefits:

• Paid time off

Benefits/Perks

• Competitive, weekly pay.
• Flexible hours.
• Organized warehouse for easy pickup of products and materials.
• Paid time off.
• Paid Holidays.
• Family culture.

Company Overview
Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.
Job Summary
Window World Customer Service Representatives (CSR) will work with both current and potential customers in a variety of tasks. 
Responsibilities 

• Maintain strong knowledge of products, policies, and services of the organization.
• Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
• Follow standard operating procedures.
• Prepare customer service call reports for management.
• Maintain a well-organized and professional workspace.
• To work with existing customers regarding any service issues.  For example, Replacing sashes or replacing defective locks.
• Responsible for keeping the warehouse clean and unload all incoming products and keep them organized in the warehouse. 

Qualifications

• Strong work ethic and detail-oriented.
• Ability to multi-task, prioritize, and manage time effectively.
• Excellent customer service skills including active listening, critical thinking, and desire to resolve customer concerns.
• Positive, upbeat attitude and ability to work on a team.