Customer Service Representative

Express Employment Professionals

Job Full Description

Express Employment Professionals is looking for a Manufacturing Customer Service Representative to join our team.

Responsibilities:

Enter orders, manage or escalate any concerns and ensure that appropriate changes were made to resolve customers' concerns;
Use creativity to design or explore the desired product requested if outside of the norm;
Work with price lists and/or other department heads to determine charges for services requested, collect deposits or payments, or arrange for billing;
Resolve any billing issues by processing product exchanges and working with accounting department to refund or credit where necessary;
Partner with sales, marketing and operations teams to ensure meeting and exceeding customers' service expectations;
Support sales and business development initiatives when new options are available or where it would appropriately support the customer's needs;
Issues credits, sends order acknowledgements and composes letters to customers and potential customers;
Communicates with all individuals whose involvement impacts customer communications;
Primary point of contact for customers, interpreting and implementing customer instructions for the company to produce custom manufacturing products;
Updates customer records;
Prepares and sends quotes and provides written proposals to customers and potential customers;
Interfaces with Territory Managers and VP of Sales;
Other duties as assigned;
Assimilates customer credit information and provide to the Assistant Controller;
Track shipment status of customer orders.

Requirements:

Proficient with telephone, call center technology and Microsoft Office suite;
Basic understanding of business math principles for job estimation;
Excellent interpersonal and communication skills, both verbal and written;
Associates degree preferred;
Strong organizational and problem-solving skills;
Ability to work in a fast paced environment, handling multiple priorities at once with a positive attitude;
Good interpersonal skills;
Previous experience in sales, ideally selling a custom manufactured product;
Safety glasses with side shields are required in the production area;
Must have the ability to read, write, speak and understand English plus have adequate hearing and visual acuity;
Must be able to effectively communicate on the telephone while entering data on computer;
High school diploma or equivalent;
Computer literacy on company supported programs;
Demonstrated ability to read engineering drawings;
Knowledge of ROM's Quality Management System.

#1698KY

Louisville (Southeast), KY
1698
4245 Outer Loop
Louisville, KY 40219

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Vacancy posted 2 days ago

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