Operations Lead

Job Description

Job Description

Operations Lead

Job Title: Operations Lead
Location: Chicago, Illinois
Department: Delivery Operations
Type: Full-Time
Compensation: $60,000- $80,0000 (based on experience)
Schedule: Monday - Friday 9am - 5pm (occasional evenings/weekends)

About Us:
Majestic Photobooth creates custom photobooth experiences for brands, venues, and events nationwide. Since 2006, we’ve helped make events and spaces unforgettable through creative photo technology and innovative design.

Position Overview:
We’re looking for a reliable Field Technician to install, maintain, and troubleshoot our photobooth systems at venues and partner locations. This role is hands-on and ideal for someone who enjoys working with technology, solving problems, and working independently in the field.

Responsibilities
Event Setup & Breakdown

• Transport, install, and configure photobooth equipment at event locations in accordance with event specifications and branding requirements.
• Install designed panels, overlays, and branded assets accurately and securely.
• Ensure all equipment is assembled safely, powered correctly, and fully operational prior to guest activation.
• Safely dismantle, pack, and prepare equipment for transport following event completion.

Long-Term Installations & Venue Support

• Execute new long-term venue booth installations in alignment with Majestic operational standards.
• Perform on-site service visits including paper changes, hardware adjustments, and system resets.
• Respond to assigned support tickets in a timely and professional manner.
• Ensure booth uptime and functionality across all active venue placements.

Technical Operation & Troubleshooting

• Power on, test, and operate booth hardware including camera systems, computers, printers, and lighting.
• Configure and verify software functionality including photo capture systems, filters, and brand assets.
• Troubleshoot real-time technical issues including Wi-Fi connectivity, hardware errors, and printer malfunctions.
• Escalate complex technical issues when necessary while maintaining clear documentation.

Guest Interaction & Experience

• Greet and guide guests through the photobooth experience with professionalism and enthusiasm.
• Provide assistance and encouragement to ensure a smooth and enjoyable experience.
• Maintain an attentive presence during activations to proactively address issues.
• Uphold high standards of hospitality and brand representation at all times.

Equipment Maintenance & Readiness

• Conduct pre-event and pre-installation checks to ensure equipment is clean, functional, and event-ready.
• Verify required consumables including printer paper and ink are stocked appropriately.
• Maintain organized inventory of field equipment and supplies.
• Report equipment damage, wear, or recurring issues promptly.

Brand Representation

• Uphold Majestic presentation standards for booth appearance and overall setup.
• Act as a company ambassador in all interactions with clients, venues, and guests.
• Maintain professional appearance and conduct aligned with company values.

Event Reporting & Operational Feedback

• Submit post-event and post-installation reports detailing technical issues, supply usage, and operational observations.
• Identify recurring challenges and communicate improvement opportunities.
• Contribute feedback that improves future installs, events, and service workflows.

Other Duties & Special Projects

• Perform other duties and special projects as assigned in support of company growth and operational priorities.

Qualifications:

• Experience with technical field service, AV, IT support, or electronics preferred
  
  
• Strong troubleshooting and problem-solving skills
• Comfortable working with computers, cameras, and printers
  
  

Requirements:

• Valid driver’s license
  
  
• Ability to lift up to 50lbs
  
  
• Legally authorized to work in the U.S.
  
  

Why Join Majestic Photobooth?

• Competitive pay
  
  
• Paid time off
  
  
• Health insurance
  
  
• Paid parental leave
  
  
• Collaborative and creative team environment

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