Service Operations Manager

Requisition No: 882713 Agency: Highway Safety and Motor Vehicle Working Title: OPERATIONS SERVICES MANAGER - SES - 76002318 Pay Plan: SES Position Number: 76002318 Salary: $55,000.08 Annually Posting Closing Date: 09/07/2026 Total Compensation Estimator Tool DIVISION OF MOTORIST SERVICES BUREAU OF DEALER SERVICES Selected Exempt Service (SES) Opportunity* Open Competitive Advertisement* To be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems, actual work experience, and years of employment must be clearly defined, or the application may not be considered for the position. Contact Person: Palmer Brand, View phone number on click.appcast.io, View email address on click.appcast.io The Organization The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service, education, and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol. Our Benefits Include Paid Parental Leave Annual and Sick Leave Package Nine Paid Holidays State Health and Life Insurance Educational Benefits Contributory Retirement Plan To learn more about FLHSMV and why it’s a great place to work, visit our website at: flhsmv.gov/careers . If you're seeking employment with a meaningful mission, opportunities for skill growth and career advancement, competitive medical and life insurance, retirement benefits, ample vacation and sick leave, paid holidays, and educational assistance, consider building your career at FLHSMV! Duties And Responsibilities This position is responsible for ensuring quality and excellence by managing and evaluating the day-to-day operations of the Bureau of Dealer Services – Deland Office (Brevard, Seminole & Volusia counties). This level of excellence is accomplished by overseeing daily operations, managing Supervisors, assisting with training and meeting productivity goals, providing administrative oversight, seeking and implementing process improvement opportunities and actively providing community outreach to help achieve the Bureau’s desired objectives and goals. The Operations Services Manager (OSM) works closely with Tax Collector Offices, Dealer and Manufacturer Associations and our Law Enforcement partners to answer questions, provide training, resolve issues, and continually improve operations and services being provided. The OSM provides leadership, guidance and oversight by establishing performance expectations, scheduling and monitoring work activities, tracking and reporting process improvement and ensuring accountability. This includes update and implement policies and procedures, process Dealer License Issuance, Titles and Registrations in a timely manner, manage and process Consumer Complaint Investigations, and Compliance Enforcement, and coordinate promotional activities and related work or special projects as assigned for the region. Knowledge, Skills, And Abilities Professional work experience overseeing professional #J-18808-Ljbffr