Public Safety Telecommunicator I

The purpose of this position is to receive and prioritize emergency and non‑emergency police, fire and after‑hour utility requests while providing support to both callers and responders. This position requires the ability to work a 12‑hour rotational shift that includes both day (06:45 a.m. to 07:00 p.m.) and night (06:45 p.m. to 07:00 a.m.) hours, including every other weekend shift and occasional U.S. recognized holiday shifts. The schedule may be subject to change based on internal and external needs. Essential Duties and Responsibilities Dispatch police, fire, and after‑hours public works personnel for service while monitoring multiple radio channels and calls. Process emergency and non‑emergency calls, determining the proper response and priority based upon the provided information, entering information into the database accurately and quickly fulfilling the requests of emergency service departments. Maintain records, files, and logs; enter a variety of information into databases and/or spreadsheets; prepare related reports. Operate a variety of communications systems and platforms to facilitate effective information sharing across multiple channels. Demonstrate the ability to make quick, accurate decisions under pressure while maintaining professionalism and composure in high‑stress situations. Supplemental Functions Perform other similar duties as required. Knowledge Customer service principles. Modern office equipment. Applicable local, state, and federal laws, rules, and regulations. Licensing and Certifications Valid North Carolina Driver's License. Possession or ability to obtain Division of Criminal Information (DCI) Certification within 120 days from the date of hire. Failure to obtain within 120 days may result in termination. Possession or ability to obtain Sheriff Standards Certification within 12 months from the date of hire. Failure to obtain within 12 months may result in termination. Applicants must meet the City criteria for an acceptable driving record. Working Conditions / Physical Requirements Fine dexterity, sitting, handling, vision, hearing, twisting, talking required. Exert up to 10 pounds occasionally or negligible weights frequently; sitting most of the time. Required Skills Providing customer service. Keyboarding. Remaining calm in stressful situations. Maintaining confidentiality. Prioritizing work and performing multiple tasks. Communication and interpersonal skills for interacting with coworkers, supervisors, and the general public, sufficient to exchange or convey information and receive work direction. Required Experience and Education High school diploma or equivalency. EEO Statement The intent of this job description is to provide a representative summary of the types of duties and responsibilities that will be required of the positions given this title and shall not be construed as a declaration of the specific duties and responsibilities of any particular position. Employees may be requested to perform job‑related tasks other than those specifically presented in this description. Fair Labor Standards Act (exempt/non‑exempt) is designated by position. The employer actively supports Americans with Disabilities Act and will consider reasonable accommodations. #J-18808-Ljbffr