Retail Manager 2

Role Overview Sodexo is seeking a Retail Manager 2 for Beth Israel Deaconess Medical Center (BIDMC) , a nationally recognized teaching hospital in Boston, MA. This is a highly visible leadership role overseeing a dynamic retail dining program generating $3–4 million in annual revenue . The Retail Manager will lead a team of approximately 20 frontline associates , ensuring exceptional customer service, strong financial performance, and operational excellence across multiple retail outlets. This role is ideal for a polished, hospitality-driven leader looking to bring their expertise into a healthcare setting with a strong work-life balance. Schedule highlights:

6:00 AM – 3:00 PM

Every 3rd weekend rotation No late nights What You’ll Do Lead, train, and develop a team of ~20 hourly employees , fostering a culture of engagement and accountability Drive daily retail operations across multiple outlets, ensuring high-quality food presentation and service standards Manage cash handling operations , including reconciliation, controls, and compliance with Sodexo policies Create and manage staff schedules , aligning labor with business needs and volume patterns Ensure strict adherence to food safety, sanitation, and regulatory standards Act as a visible leader, interacting with patients, staff, and hospital leadership to enhance the retail experience Support catering and promotional initiatives that drive customer satisfaction and retail growth What We Offer Compensation is fair and equitable, partially determined by a candidate’s education level or years of relevant experience. Salary offers are based on a candidate’s specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include: Medical, Dental, Vision Care and Wellness Programs 401(k) Plan with Matching Contributions Paid Time Off and Company Holidays Career Growth Opportunities and Tuition Reimbursement More extensive information is provided to new employees upon hire. What You Bring Proven leadership experience in high-volume food service, retail dining, or hospitality environments Strong background in: Cash handling and financial controls Scheduling and labor management Purchasing and inventory systems Experience managing teams of 15+ employees in a fast-paced environment A polished, professional presence with strong communication skills and executive presence Ability to thrive in a high-visibility role interacting with clients and senior leadership Passion for delivering an exceptional guest/customer experience Preferred (not required): Sodexo experience Healthcare food service experience Experience in restaurant management, hotel food & beverage, or banquet operations Qualifications & Requirements Minimum Education Requirement - High School Diploma or GED or Equivalent Minimum Management Experience - 1 year We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. #J-18808-Ljbffr Sodexo Group