Guest Experiences Attendant III

Job Description

Job Description

Join our team at the Miami Whitewater Forest Golf Course. At Great Parks, our team members work together to preserve and protect natural resources and to provide outdoor recreation and education in order to enhance the quality of life for present and future generations.

This part-time position works various shifts including evenings, weekends, and holidays. This position greets and serves guests, handles guest inquiries, cash handling, operating a Point of Sale system and assists with boat rentals. Standard practice allows employee to proceed alone on regular duties with questionable situations referred to supervisor.

• Performs job duties in accordance with Great Parks’ policies, procedures, and performance expectations.
• Maintains confidentiality of confidential and sensitive information.
• Works assigned schedule, exhibits regular and punctual attendance and works outside of normal schedule as required.
• Greets and serves guests to ensure satisfaction. Handles guest inquires.
• May assist with set-up and operation of special events.
• Maintains clean and sanitary conditions.
• Opens facilities and prepares for daily business. Closes and secures facilities at end of business day.
• Takes inventory of merchandise and records results.
• Operates point-of-sale system, reservation system, cash box and cash register.
• Sells food and merchandise, maintains merchandise displays, rents equipment, makes reservations and operates motorized equipment.
• Maintains cleanliness of guest and employee areas including restrooms. May include other housekeeping duties.

Qualifications

An appropriate combination of education, training, course work and experience may qualify an applicant to demonstrate required knowledge, skills, and abilities.

• Great customer service experience preferred
• Has ability to demonstrate written and verbal communication skills
• Has basic math skills and basic computer skills.
• Ability to document identity and employment eligibility within three (3) days of original appointment as a condition of employment in compliance with Immigration Reform and Control Act requirements.

LICENSE OF CERTIFICATION REQUIREMENTS

• State Motor Vehicle Operator’s License that meets GPHC current carrier guidelines.

Benefits include membership in Ohio Public Employees Retirement System and free or discounted use of many Great Parks recreational activities.

Great Parks is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, age, national origin, ancestry, disability, military status, or any other classification protected under applicable law.